Regional Support Manager

Compass Group; City Of London; On-site; GBP 38,000 - 42,000; Full time

Job summary

A leading catering service organization in London is seeking a Regional Support Manager to provide operational support across various sites. This role involves mentoring site managers, ensuring compliance with health and safety standards, and maintaining strong client relationships. The ideal candidate will have operational experience in contract catering, excellent leadership skills, and the ability to manage competing priorities. This position offers a competitive salary and a range of employee benefits.

Benefits

Contributory pension scheme

Access to Career Pathways and MyLearning development platforms

Free access to Digital GP and healthcare support

Exclusive travel discounts

Supermarket savings

Cinema ticket discounts

Cash rewards and discounts at retailers

Free wellbeing, mindfulness, and fitness classes

Qualifications

• Proven operational experience in contract catering or hospitality environment.
• Confident in leading teams and influencing staff.
• Excellent time management and planning skills.

Responsibilities

• Provide hands-on operational support across the region's sites.
• Assist in mentoring, coaching, and supporting site managers.
• Build rapport with clients and address operational queries.
• Champion health, safety, hygiene, and food quality standards.
• Step in as acting manager when required.
• Provide regular updates to the Regional Manager on site performance.
• Identify opportunities for service and process improvements.

Skills

Operational experience in contract catering

Leadership skills

Excellent time management

Flexible and adaptable

Client-focused communication

Problem-solving skills

Job description

Overview

Role: Regional Support Manager - Blackheath, London and Orpington

Hours: 40 per week

Pay: £38,000-£42,000 PA (DOE)

Experience in Contract Catering preferred

Responsibilities

• Operational Support: Provide hands-on operational support across the region's sites, ensuring service excellence and continuity during periods of absence, mobilisation, or change.
• Team Development: Assist in mentoring, coaching, and supporting site managers and teams to foster a culture of engagement, development, and high performance.
• Client Liaison: Build rapport with clients across the patch, supporting the Regional Manager in delivering on service agreements and addressing operational queries.
• Quality & Compliance: Champion health, safety, hygiene, and food quality standards, ensuring full compliance across supported sites.
• Cover & Mobilisation: Step in as acting manager when required; support site openings and new business transitions.
• Reporting & Feedback: Provide regular updates to the Regional Manager on site performance, people issues, and operational challenges.
• Continuous Improvement: Identify opportunities for service and process improvements and collaborate with the wider team to implement them.

Requirements

• Experience: Proven operational experience within a contract catering or hospitality environment; multi-site or relief management experience preferred.
• Leadership: Confident in leading teams and influencing without direct line management; able to motivate and support staff across varying sites.
• Organisation: Excellent time management and planning skills, with the ability to juggle competing priorities across multiple locations.
• Adaptability: A flexible and resilient approach to work; willing to travel frequently and adapt to site-specific needs.
• Client Focus: Professional, personable, and client-centric with strong interpersonal communication skills.
• Problem Solver: Able to think on your feet, troubleshoot operational challenges, and support in implementing lasting solutions.

What We Offer

• Contributory pension scheme

• Access to our Career Pathways and MyLearning development platforms

• Free access to Digital GP and wider healthcare support for you and your immediate family

• Exclusive travel discounts with top brands

• Supermarket savings at Tesco, Sainsbury's, Morrisons and more

• Cinema ticket discounts (up to 44% off)

• Cash rewards and discounts at hundreds of popular retailers

• Free wellbeing, mindfulness, and fitness classes

• Discounts can be shared with your friends and family

About Us

Compass Group UK&I is proud to be an inclusive employer. We are committed to creating a workplace where everyone feels welcome, supported, and valued. Your individuality, experience, and voice matter - and we celebrate the diverse contributions of all our team members.

Join us and be part of a company where you can grow, thrive, and make a real difference.