Regional Operations Manager - North

Mitie Group; Huddersfield; Presencial; GBP 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts via MiDeals platform

Life cover up to 4x salary

Enhanced pension contributions

Save-as-you-earn scheme

Mitie Matching Share Plan (potentially

Free shares

Descripción de la vacante

Mitie Cleaning & Hygiene Services is seeking a Regional Operations Manager to lead Soft Service delivery across a growing portfolio of retail and leisure sites in the North of England and Scotland. You will drive operational excellence, ensure compliance with KPIs and SLAs, and coach site-based specialists to deliver a safe, customer-focused environment.

The role requires proven multi-site soft services leadership, excellent stakeholder skills, and the ability to manage budgets and travel across

Formación

• Proven experience managing soft services across a multi-site portfolio, ideally within a retail or leisure environment.
• Excellent communication and stakeholder engagement abilities.
• Commercial acumen with experience managing budgets and complex financial reporting for which you will be accountable for.
• Flexibility to travel across the region as required.

Responsabilidades

• Oversee the delivery of Soft Services across multiple sites, ensuring consistent performance across all service lines
• Ensure all services are delivered in line with contractual obligations, KPIs and SLAs.
• Lead, coach and develop a team of site-based specialists, including service line leads and Soft Service Managers
• Build and maintain strong relationships with both client stakeholders and site-based teams via regular visits and weekly communication
• Monitor and report on service performance, identifying trends and opportunities for improvement
• Deputise for Head of Operations in times of their absence holding full accountability for the region

Conocimientos

Communication & stakeholder engagement

Budgeting & financial reporting

Multi-site soft services management

Regional travel readiness

Descripción del empleo

Better places, thriving communities.

Better places, thriving communities. At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Regional Operations Manager to lead the Soft Service delivery across a growing portfolio of retail and leisure sites across the North of England and Scotland. This role is responsible for ensuring seamless coordination of Security, Cleaning, Waste, and Guest experience, driving operational excellence, and leading high‑performing teams to deliver a safe, compliant and customer‑focused environment.

Role Responsibilities

• Oversee the delivery of Soft Services across multiple sites, ensuring consistent performance across all service lines
• Ensure all services are delivered in line with contractual obligations, KPIs and SLAs.
• Lead, coach and develop a team of site‑based specialists, including service line leads and Soft Service Managers
• Build and maintain strong relationships with both client stakeholders and site-based teams via regular visits and weekly communication
• Monitor and report on service performance, identifying trends and opportunities for improvement
• Deputise for Head of Operations in times of their absence holding full accountability for the region

Required Qualifications

• Proven experience managing soft services across a multi‑site portfolio, ideally within a retail or leisure environment
• Excellent communication and stakeholder engagement abilities
• Commercial acumen with experience managing budgets and complex financial reporting for which you will be accountable for
• Flexibility to travel across the region as required

What's in it for you?

• High street discounts from thousands of well‑known retailers, gyms and more via our MiDeals platform.
• Life cover of up to four times your salary.
• Enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining…

We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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