Regional Service Operations Manager - South

Assa Abloy Group; Doncaster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global access solutions provider is seeking a Regional Service Operations Manager based in Sheffield to manage Field Operations across the South of the UK. You will be responsible for promoting safety, managing service engineers, and driving operational excellence. The ideal candidate will have strong technical knowledge, mentoring abilities, and excellent communication skills. This hybrid role offers a competitive salary and career development opportunities.

Benefits

Learning and career development opportunities

Competitive salary and incentive schemes

Qualifications

• Excellent technical knowledge and strong mentoring abilities.
• Outstanding written and verbal communication skills.
• Ability to prioritize key objectives and well-organized.
• Experience from a field service position is preferred.
• Demonstrates value-based leadership and fosters teamwork.
• Self-driven and adaptable to change.

Responsibilities

• Act as main point of contact for stakeholders in Field Operations.
• Promote safety culture and conduct regular site inspections.
• Manage and develop service engineers to ensure high performance.
• Drive operational excellence by monitoring key KPIs.
• Lead team meetings and cultivate a customer-focused culture.
• Track performance using data-driven insights.

Skills

Technical knowledge

Mentoring abilities

Written communication skills

Verbal communication skills

Organizational skills

Value-based leadership

Results-oriented mindset

Job description

Overview

Can you bring your sales experience to our team at ASSA ABLOY? Join our team based in Sheffield, UK, and enjoy a collaborative culture that empowers you to build a career you can be proud of. This role is hybrid from the Sheffield office.

What you would do as our Regional Service Operations Manager

What you would do as our Regional Service Operations Manager

As our Regional Service Operations Manager, you will be the main point of contact for internal and external stakeholders within the business unit and responsible for an area of Field Operations within a region (South of the UK). Reporting to the Head of Service you will manage all resources within the prescribed area, to meet the business targets and ensure customer satisfaction.

You would also:

• Promote safety culture by conducting regular site inspections, leading toolbox talks, and coaching Engineers to ensure alignment with health and safety policies and legal requirements.
• Manage and develop service engineers by planning staffing needs, assigning workloads based on skills, conducting performance reviews, and fostering a stable, high-performing team aligned with company values and KPIs.
• Drive operational excellence by collaborating with the Head of Service, monitoring key KPIs (e.g. PPM, utilization, billability), handling customer claims, and maximizing revenue through proactive service initiatives.
• Lead and empower the team by holding regular meetings, reviewing performance and salaries, supporting recruitment and training, and cultivating a collaborative, customer-focused culture.
• Track and analyze performance by defining KPIs, using data-driven insights to guide decisions, preparing reports, and working closely with leadership to align invoicing, service levels, and team development with business goals.

The skills and experience you need

The skills and experience you need

We are looking for someone who has:

• excellent technical knowledge, strong mentoring abilities, and can communicate effectively across all levels of the organization.
• outstanding written and verbal communication skills, adaptable to various environments and audiences
• the ability to prioritize key objectives, is well-organized, and brings previous experience from a field service position.
• the ability to demonstrate value-based leadership, contributes to team goals, and fosters a high-performing, collaborative culture.
• the ability to be self-driven, results-oriented, open to challenge, and capable of envisioning and adapting to change.

What we offer

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.

We review applications regularly, so don't wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at [e-mail].

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

About the ASSA ABLOY Group

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.