Regional Performance Lead - Probation Services (Hybrid)

The Methodist Church in Britain; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave 25 days

London allowance

Hybrid working

LGPS pension

Training and development

Flexible benefits

Family friendly policies

Job summary

The Ministry of Justice's London Probation Service in London seeks a Performance Lead to head regional performance management, using data and insights to identify trends and shape improvement initiatives across the region.

This role requires operational probation experience and offers hybrid working where business needs allow, with civil service eligibility and a focus on quality and performance improvements.

Qualifications

• Microsoft Word, Excel, Access, Outlook and PowerPoint (or equivalents such as Lotus Notes).

Responsibilities

• Lead and coordinate regional performance management activity, including maintaining national performance standards.
• Lead a team of Performance Quality Officers.
• Author performance targets for the region and agree them with key stakeholders nationally.
• Research, investigate and report on the causes of regional performance.
• Identify local performance and quality issues and develop initiatives in response.
• Author and implement quality improvement programmes tailored to division and HMPPS priorities.
• Work with Performance and Quality Managers in divisions to set and monitor performance plans.
• Carry out data audits, quality inspections and surveys of internal and external customers.
• Identify trends across probation service divisions to evidence national interventions.
• Contribute to the probation service performance and quality improvement strategy and communicate it to divisions, partners and stakeholders.
• Monitor external practice and trends to inform codes and standards for national implementation.
• Respond to requests for performance information, training and support, and make full use of IT systems and databases.

Skills

Microsoft Word, Excel, Access, Outlook

Education

NVQ Level 4 or equivalent

Job description

The Ministry of Justice's London Probation Service in London seeks a Performance Lead to head regional performance management, using data and insights to identify trends and shape improvement initiatives across the region.

This role requires operational probation experience and offers hybrid working where business needs allow, with civil service eligibility and a focus on quality and performance improvements.