Senior Operational & Quality Lead – Probation (Hybrid)

The Methodist Church in Britain; England; Hybrid; GBP 40,000 - 56,000; Part time

Benefits offered by this job

Annual leave 25 days

LG Pension Scheme

Hybrid working

Family-friendly policies

Flexible benefits

Paid leave

Job summary

The Methodist Church in Britain seeks a Senior Operational Support Manager to lead performance, quality and audits within the National Probation Service's Performance and Quality team. This 0.6 FTE, part-time role is based in the UK and offers hybrid working with interview presentations.

Eligibility requires a probation qualification and middle-manager experience. You will oversee staff, drive performance targets, manage relationships with local agencies, and chair MAPPA level 3 meetings.

Qualifications

• Probation Qualification Framework graduate diploma or Community Justice honours degree integrated with Level 5 Diploma in Probation Practice.
• Or a probation qualification recognised under Section 10 of the Offender Management Act 2007, such as Diploma in Probation Studies or CQSW with Probation Option.

Responsibilities

• Act as cluster lead for performance and quality.
• Act as cluster lead for audits and inspections.
• Manage the Business Manager and the cluster's administrative support functions.
• Support the Head of Cluster on complaints, grievance, discipline and capability matters.
• Lead on cluster caseload segmentation issues such as child sexual exploitation, guns and gangs, and integrated offender management.
• Chair MAPPA level 3 meetings and represent the NPS in local strategic partnerships.
• Make decisions in the Head of Cluster's absence, including offender recall authorisation, and may join an out-of-hours on-call rota.
• Responsible for staff professional development, training needs analysis, recruitment and induction.
• Senior management responsibility for estates, buildings, maintenance and health and safety compliance in the cluster.
• Support reviews and action plans such as domestic homicide reviews and serious case reviews.
• Lead on cluster projects such as equality and diversity, and reward and recognition.
• Carry out safeguarding children and safeguarding adults duties.

Skills

Leadership

Performance management

Stakeholder engagement

Policy compliance

Education

Probation qualification framework graduate diploma or Community Justice honours degree with Level 5 Diploma

Section 10 qualification such as Diploma in Probation Studies or CQSW with Probation Option

Job description

The Methodist Church in Britain seeks a Senior Operational Support Manager to lead performance, quality and audits within the National Probation Service's Performance and Quality team. This 0.6 FTE, part-time role is based in the UK and offers hybrid working with interview presentations.

Eligibility requires a probation qualification and middle-manager experience. You will oversee staff, drive performance targets, manage relationships with local agencies, and chair MAPPA level 3 meetings.