Performance Lead

Ministry of Justice; City of Westminster; Hybride; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid Working arrangements

Flexible Working

Disability Confident employer

Résumé du poste

Ministry of Justice in London seeks a Performance Lead to join the London Regional Performance & Quality Team. You will lead on performance management, using data to identify trends and develop practical initiatives that improve service delivery.

The role requires strong analytical capability, extensive stakeholder management, and the ability to translate complex information into clear priorities. Hybrid working and flexible patterns are supported.

Qualifications

• Experience of executing organisational strategy and performance improvements.
• Ability to manage stakeholders and present data-driven insights clearly.
• Experience with quality systems and improvement initiatives.

Responsabilités

• Lead on maintenance of national performance standards and regional reporting.
• Analyse data and surveys; identify trends to inform national interventions.
• Develop and monitor performance plans with divisions and LDUs.
• Coordinate improvement initiatives and share best practices across teams.

Connaissances

Stakeholder management

Data analysis

Performance management

Quality improvement

Formation

Technical NVQ Level 4 or equivalent

Outils

Microsoft Office (Word, Excel, PowerPoint)

Description du poste

Team lead working within a region authoring performance targets and agreeing them with key stakeholders at a national level. Team Lead for the team authoring and developing a quality improvement programme tailored to the needs of the division and HMPPS priorities. Identifying local performance and quality issues and developing initiatives in response to the identified issues., As a member of the team the Performance Lead will be responsible for providing performance data which supports activities that enhance organisational effectiveness and enables the organisation to monitor and improve performance.

• Lead on the maintenance of national performance standards
• Research, investigate and report on the reasons for performance at the regional level.
• Undertake and analyse surveys of internal and external customers.
• Carry out data audit exercises and quality inspection as required.
• Respond to internal and external requests for performance monitoring information, training or support at the regional level.
• Maximise the potential use of IT systems and databases in respect of performance management
• Identify trends across PS divisions in order to provide the evidence-base for commissioning national interventions
• Work alongside Performance and Quality Managers in Divisions to establish performance plans and monitor their effectiveness
• Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives
• Support quality assurance
• Contribute to the PS performance and quality improvement strategy
• Support the communication of the PS performance and quality improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
• Support the delivery of practice development in the PS
• Implement quality improvement programmes for the national organisation and identify priorities for delivery within the Divisions
• Monitor external markets, practice, trends and development to ensure best practice internally, bringing this knowledge to bear on the development of effective practice codes and standards to be implemented nationally through the Divisions
• Build productive working relationships with relevant HQ teams, including Planning & Analysis Group, Commissioning & Commercial Directorate and OMPPG
• Develop productive working relationships with colleagues and stakeholders
• Contribute to team and organisation's understanding of its stakeholders and customers
• Contribute to programme implementation
• Share of knowledge and good practice to inform innovation and improve service delivery
• Providing information, feedback and advice
• Participate in meetings where appropriate
• Liaise with team members to receive, collate and analyse information, developing systems and compiling reports as directed
• Develop and utilise data to identify trends
• Use appropriate systems, processes and tools for the exchange of sensitive information, data and intelligence
• Contribute to a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service.
• Managing a Quality Service
• Working Together
• Changing and Improving
• Seeing the Bigger Picture
• Delivering at Pace
• Demonstrate experience of executing organisational strategy
• Demonstrate experience of diversity and equality matters
• Demonstrate experience of stakeholder management
• Demonstrate experience in using a range of software packages to present, analyse & undertake report development
• Operational experience of working in a Probation setting
• Experience of quality systems and implementing quality improvement initiatives
• Technical NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)
• Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)
• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks. Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form.

Diversity & Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'. MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Are you passionate about using performance insight to drive improvement, influence change and help services deliver better outcomes? Do you enjoy getting beneath the data, understanding what is driving performance and turning that insight into practical action? We are looking for an ambitious and motivated Performance Lead to join the London Regional Performance & Quality Team. This is a key regional role at the heart of London's performance improvement approach. You will lead and coordinate performance management activity, using data and intelligence to identify trends, understand performance challenges and develop practical initiatives that strengthen service delivery. You will a team of Performance Quality Officers and work closely with operational colleagues, senior leaders and key stakeholders, providing insight, challenge and advice to support improvement. You will also help develop and embed effective performance systems, processes and approaches, support quality improvement activity, and share learning and good practice across the organisation. The role requires strong analytical capability, excellent stakeholder management and the ability to translate complex information into clear priorities and action.

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