23546 - Performance Lead - London Probation Service

The Methodist Church in Britain; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave 25 days

London allowance

Hybrid working

LGPS pension

Training and development

Flexible benefits

Family friendly policies

Job summary

The Ministry of Justice's London Probation Service in London seeks a Performance Lead to head regional performance management, using data and insights to identify trends and shape improvement initiatives across the region.

This role requires operational probation experience and offers hybrid working where business needs allow, with civil service eligibility and a focus on quality and performance improvements.

Qualifications

• Microsoft Word, Excel, Access, Outlook and PowerPoint (or equivalents such as Lotus Notes).

Responsibilities

• Lead and coordinate regional performance management activity, including maintaining national performance standards.
• Lead a team of Performance Quality Officers.
• Author performance targets for the region and agree them with key stakeholders nationally.
• Research, investigate and report on the causes of regional performance.
• Identify local performance and quality issues and develop initiatives in response.
• Author and implement quality improvement programmes tailored to division and HMPPS priorities.
• Work with Performance and Quality Managers in divisions to set and monitor performance plans.
• Carry out data audits, quality inspections and surveys of internal and external customers.
• Identify trends across probation service divisions to evidence national interventions.
• Contribute to the probation service performance and quality improvement strategy and communicate it to divisions, partners and stakeholders.
• Monitor external practice and trends to inform codes and standards for national implementation.
• Respond to requests for performance information, training and support, and make full use of IT systems and databases.

Skills

Microsoft Word, Excel, Access, Outlook

Education

NVQ Level 4 or equivalent

Job description

This Performance Lead post sits in the London Regional Performance & Quality Team within London Probation Service, part of the Ministry of Justice. The role leads regional performance management, using data and intelligence to find trends, explain performance problems and shape improvement initiatives across the region. It is a loan or detached duty open only to civil servants and accredited NDPB employees, with hybrid working where business needs allow. Operational experience of a probation setting is required.

What the job involves

• Lead and coordinate regional performance management activity, including maintaining national performance standards
• Lead a team of Performance Quality Officers
• Author performance targets for the region and agree them with key stakeholders nationally
• Research, investigate and report on the causes of regional performance
• Identify local performance and quality issues and develop initiatives in response
• Author and implement quality improvement programmes tailored to division and HMPPS priorities
• Work with Performance and Quality Managers in divisions to set and monitor performance plans
• Carry out data audits, quality inspections and surveys of internal and external customers
• Identify trends across probation service divisions to evidence national interventions
• Contribute to the probation service performance and quality improvement strategy and communicate it to divisions, partners and stakeholders
• Monitor external practice and trends to inform codes and standards for national implementation
• Respond to requests for performance information, training and support, and make full use of IT systems and databases

Qualifications

• NVQ Level 4 or equivalent in a relevant subject, or appropriate practical experience

Experience

• Experience of executing organisational strategy
• Experience of diversity and equality matters
• Experience of stakeholder management
• Experience of using software packages to present, analyse and report
• Operational experience of working in a probation setting
• Experience of quality systems and implementing quality improvement initiatives

Skills & knowledge

• Microsoft Word, Excel, Access, Outlook and PowerPoint, or equivalent such as Lotus Notes

Checks & eligibility

• Civil Service employee or accredited NDPB employee appointed on merit through fair and open competition
• Right to work in the UK under Civil Service nationality rules
• Standard DBS check and security and identity checks

Other

• Managing a Quality Service
• Working Together
• Changing and Improving
• Seeing the Bigger Picture
• Delivering at Pace

What’s offered

• Annual leave of 25 days rising to 30 after five years, plus public holidays
• Local Government Pension Scheme through the Greater Manchester Pension Fund
• London allowance payment, to be discussed at interview
• Hybrid working where business needs allow
• Family friendly policies, including reduced hours and job share
• Paid paternity, adoption and maternity leave
• Training and development opportunities
• Flexible benefits, including voluntary benefits and discounts