Regional Operations Officer

clarionhg; Greater London; Hybrid; GBP 40,000 - 47,000; Full time

Job summary

Clarion Housing Group is seeking a Regional Operations Officer to join the Housing Services team in North London. The role is hybrid, based at the Corsica Street office, with up to two days in the office each week and flexibility to work from home on other days.

You will prioritise monthly service and improvement reports and support regional business planning to translate Group priorities into local deliverables. Travel across the London region may be required for training and meetings.

Responsibilities

• Analyse performance and service information to identify trends and issues for improvement in liaison with the Regional Leadership Team.
• Develop positive relationships with the regional team at all levels and with other teams.
• Utilise research skills to analyse, interpret and translate complex information into clear, meaningful formats; strong analytical and problem-solving skills are essential.
• Travel across the local London region as required for training, meetings or away days.

Job description

Location

London, Corsica Street

Salary

£40,167 to £46,860 per annum

Hours

36 hours per week

Contract

Fixed term contract until September 2027

Role Overview

We're looking for a Regional Operations Officer to join our Housing Services team in North London.

In this role you'll be responsible for prioritising the delivery of monthly service and improvement reports and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.

Key Responsibilities

You'll be expected to analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team. You'll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams.

You will be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem-solving skills will be critical in your success in this role.

Applicants must have the ability to travel across the local London region as required, to attend training, meetings or away days etc.

This is a hybrid role based at our Corsica Street office, requiring you to work in the office up to 2 days a week. You'll split your time between working from home and the office, specific days will be agreed with your line manager.

Benefits

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

Providers

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

Eligibility

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Closing Date

Tuesday 13th October 2026 at midnight.