Neighbourhood Response Officer

LGBT Jobs; Leatherhead; Hybrid; GBP 27,000 - 34,000; Full time

Job summary

Clarion Housing Group in Leatherhead is seeking a Customer-focused Neighbourhood Response Officer to join our Mole Valley estates. The role involves visible presence, collaboration with residents and external agencies, addressing anti-social behavior, and ensuring tenancies are sustained through early intervention and practical guidance.

This hybrid role requires a base in Leatherhead with estate visits across Mole Valley; a vehicle is essential and travel across the region is expected.

Qualifications

• Eligible to work in the UK.
• Ability to travel across Mole Valley and surrounding areas.
• Experience in customer-facing role is preferred.

Responsibilities

• Be a visible presence on estates to support tenancy success.
• Work with residents and external agencies to identify improvements.
• Address and prevent anti-social behaviour and tenancy-related issues.
• Provide guidance and practical solutions to tenancy-related matters.

Job description

Highlighted points for this job

Location: Leatherhead, Carlton House, covering Mole Valley area

Hours: 36 hours per week, flexible options

Contract Type: Fixed Term Contract until 30th June 2027

Role: Neighbourhood Response Officer

Must be eligible to work in the UK

• Location: Leatherhead - Carlton House - Covering the Mole Valley area
• Hours: 36 hours per week - flexible options considered
• Contract Type: Fixed Term Contract until 30th June 2027

This is a great opportunity to join our team, Employer of the Year Housing Heroes Awards 2025 and Winner 2026 Inspiring Places to Work UK & Ireland

We are looking for a customer-focused Neighbourhood Response Officers to join us in the team covering Mole Valley.

You'll be working collaboratively with our residents and external agencies to ensure that our estates are kept clean and safe and any improvements are identified, planned and delivered.

Ensuring vulnerable customers are supported and that any anti-social behaviour is addressed and prevented.

Working proactively to be a visible presence on our estates ensuring residents sustain successful tenancies by providing guidance, early intervention, and practical solutions to tenancy-related matters.

Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

This is a hybrid role with a base location at our offices in Leatherhead where you will be out visiting residents and working on our estates in Mole Valley. Access to a vehicle is essential for this role.

Applicants must be able to travel across the region as required.

This post is subject to Basic Criminal Record Check Clearance.

Interviews will be from the 23rd October onwards.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.