Regional Operations Officer

Clarion Housing Group; Greater London; Hybrid; GBP 40,000 - 47,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Clarion Housing Group in London is seeking a Regional Operations Officer to join the Housing Services team in North London. You will prioritise monthly service and improvement reports and support regional business planning to translate group priorities into local deliverables.

You will analyse performance and service information, use customer feedback to identify trends for improvement, and collaborate with the Regional Leadership Team and other teams to deliver results.

Qualifications

• Must have strong analytical skills and ability to turn data into meaningful insights.
• Experience in producing service reports and supporting regional planning.
• Willingness to travel across the London region and liaise with multiple teams.

Responsibilities

• Prioritise delivery of monthly service and improvement reports.
• Support regional business planning to translate Group priorities into local deliverables.
• Analyse performance and service information; use customer feedback to identify trends for improvement in liaison with the Regional Leadership Team.

Skills

Analytical thinking

Data analysis

Report writing

Stakeholder engagement

Research skills

Job description

Location: London, Corsica Street

Salary: £40,167 to £46,860 per annum

Hours: 36 hours per week

Contract Type: Fixed term contract until September 2027

We’re looking for a Regional Operations Officer to join our Housing Services team in North London.

In this role you’ll be responsible for prioritising the delivery of monthly service and improvement reports and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.

You’ll be expected to analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team.

You’ll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams.

You’ll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem-solving skills will be critical in your success in this role.

Salaries are just the starting point.

Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Tuesday 13th October 2026 at midnight.

Applicants must have the ability to travel across the local London region as required, to attend training, meetings or away days etc.

This is a hybrid role based at our Corsica Street office, requiring you to work in the office up to 2 days a week. You’ll split your time between working from home and the office, specific days will be agreed with your line manager.

At Clarion Housing Group, we support the responsible use of AI.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

You are required to reside in England or Wales for the duration of your employment.

This vacancy may close early without notice.

About Clarion Housing Group

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Web: www.clarionhg.com LinkedIn: www.linkedin.com

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.

We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.