Neighbourhood Response Officer

clarionhg; Borehamwood; Hybrid; GBP 39,000 - 46,000; Full time

Job summary

Clarion Housing Group in Borehamwood is seeking a confident Neighbourhood Response Officer to manage estates across local regions and deliver neighbourhood plans and community initiatives.

You will support central teams by visiting clients, arranging sign-ups and investigating tenancy breaches or anti-social behaviour, with regular travel across regions. The role is hybrid, based at Oaks Court with time split between on-site and home/office work.

Responsibilities

• Carry out neighbourhood management of properties in local regions.
• Complete customer visits, viewing and sign-up appointments, and investigate tenancy breaches and reports of anti-social behaviour.
• Collaborate with other teams, external agencies and residents to ensure areas are clean, safe and well-maintained.
• Develop and deliver neighbourhood plans and local offers; engage with resident groups to enhance community facilities, activities and events.
• Travel regularly across local regions to meet residents and support business needs.

Job description

Salary: £39,408 to £45,969 per annum

Location: Borehamwood, Oaks Court - hybrid working arrangement

Hours: 36 hours per week

Contract Type: Secondment/Fixed term contract until 31st March 2027

We're looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in the local regions.

You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour.

Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.

You’ll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business.

Salaries are just the starting point.Here atClarionwe'rededicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -dive in and find out morehere

Closing Date:Thursday 8th October 2026at midnight.

Applicants must have the ability to travel across regions as required.

This is a hybrid role based at our Oaks Court office in Borehamwood. You'll split your time between working out on site, from home and the office, specific days can be agreed with your line manager.

At Clarion Housing Group, we support the responsible use of AI.Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarionarenot able to offer visa sponsorship.Youare required toresidein England or Wales for the duration of your employment.