Regional Operations Director

Wolters Kluwer; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global information services company based in the United Kingdom is seeking a Director to lead revenue operations and cross-functional alignment. The successful candidate will improve operational processes, manage QBR processes, and work on high-impact projects. Key qualifications include strong leadership, strategic thinking, and financial acumen. This role is full-time and aims to enhance the efficiency of senior leadership and sales teams.

Qualifications

• Proven ability to inspire, develop, and manage diverse teams.
• Strong analytical skills to track and improve operational KPIs.
• Experience in designing impactful training programs.

Responsibilities

• Manage the QBR process and monitor data quality.
• Act as operational glue across different departments.
• Implement scalable operational processes to support growth.

Skills

Sales Experience

Management Experience

Leadership Experience

Budgeting

Strategic Planning

Cross-functional Collaboration

Job description

About the Role

Purpose: To establish and lead the operational backbone of CCH Tagetik Northern Europe enabling the leadership team to focus on strategic growth by centralising revenue operations driving cross-functional alignment and building scalable business processes.

Key Responsibilities

1. Revenue Operations

• Manage the QBR process from a data and reporting perspective: consolidate inputs monitor data quality and prepare accurate performance packs.
• Monitor Salesforce data accuracy and hygiene flag gaps and work with teams to improve completeness and reliability.
• Identify process workarounds to extract actionable insights despite system constraints.
• Deliver clear timely revenue pipeline and performance reporting to support decision-making.

2. Cross-Functional Alignment

• Act as the operational glue across Sales Marketing Alliances Finance and Pre-Sales.
• Coordinate leadership agendas weekly meetings and cross-departmental initiatives to free senior leaders time.
• Ensure consistent alignment of priorities timelines and deliverables across the region.

3. Strategic Operations

• Lead the QBR process from an insight and action-planning perspective: interpret results identify key improvement areas assign follow-up and ensure accountability.
• Implement scalable operational processes to support growth targets.
• Embed delegation principles to enhance ownership and efficiency with tasks allocated appropriately and others prepared to cover key responsibilities during absences.
• Support high-impact projects such as office relocation organisational changes and hiring / onboarding of talent.
• Build the foundation for a Northern Europe operations function with capacity to scale and lead a dedicated team.

Role Impact

• Free up senior leadership time from operational admin enabling focus on revenue generation and strategy
• Increase sales team time for selling by reducing and automating admin tasks while improving accountability through better reporting.
• Accelerate growth readiness by putting foundational operations processes in place
• Improve business visibility through robust reporting actionable insights and accountability tracking
• Create a scalable operations function to support future regional expansion

Skills & Qualifications

Leadership : Proven ability to inspire develop and manage diverse teams.

Strategic Thinking : Skilled at designing and executing long-term operational strategies.

Performance Management : Strong analytical skills to track and improve operational KPIs.

Cross-functional Collaboration : Adept at managing initiatives that span multiple departments.

Compliance Knowledge : Understanding of relevant operational and industry regulations.

Financial Acumen : Expertise in budgeting forecasting and resource allocation.

Training & Development : Experience in designing impactful training programs.

Vendor & Supply Chain Management : Strong relationship-building and negotiation skills.

For more details please contact Carl Rigby at

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Required Experience : Director

Key Skills

Sales Experience, Nursing Home Experience, Management Experience, Profit & Loss, Workers\' Compensation Law, Strategic Planning, Team Management, Budgeting, Leadership Experience, Memory Care, Public Speaking, Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1