Account Coordinator

Reconomy Connect; Telford; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

MyPerks discounts

Gym membership discounts

Cycle to Work

Wellbeing support

Volunteer days

Job summary

Reconomy Connect is seeking an Account Coordinator in the Construction & Infrastructure team in Telford. You will work closely with customers to deliver outstanding service and ensure day-to-day operations run smoothly through effective organisation and workload prioritisation.

Join a small, dynamic team and build strong relationships, manage queries, and deliver results while supporting continual improvement in a fast-paced, growing waste management business.

Qualifications

• Enthusiastic and customer-focused approach to service delivery.
• Organised and proactive in managing workloads and priorities.
• Creative problem-solver with the ability to propose effective solutions.
• Team player who collaborates across departments to achieve KPIs.
• Results-oriented with focus on customer satisfaction and performance targets.
• Motivated for personal and team growth within the business.
• Competent with Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Build and maintain relationships with a defined set of customers.
• Respond promptly to customer requests by phone or email, in line with KPIs.
• Provide quotes for services and progress to conversion, aligning with agreements.
• Process purchase orders accurately and manage spend according to requirements.
• Review Site Waste Appraisals, identify opportunities and drive optimisations.
• Own customer complaints/queries and implement preventative actions.
• Collaborate with field-based teams to improve commercial and environmental performance.
• Maintain up-to-date knowledge of sector products, services and trends.
• Record, update and maintain customer data in Salesforce.

Skills

Customer service

Organisational skills

Problem solving

Team player

Target driven

Office software

Tools

Salesforce

Job description

Description

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change. The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Department

Customer Experience

Employment Type

Permanent - Full Time

Location

Telford

Why Join Us?

Our Success Is Built On Four Core Values

• Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

Whether you're starting your career or looking to take the next step, Reconomy Connect, Telford offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.

About The Role

As an Account Coordinator in our Construction & Infrastructure team, you will work closely with our customers to deliver outstanding service. You’ll ensure day-to-day operations run smoothly through effective organisation and prioritisation of your workload while managing ad-hoc queries and solving problems to create good outcomes today and even better outcomes for the future.

Working within a small, dynamic team, you’ll balance collaborative teamwork with taking ownership of your responsibilities, building strong relationships with your customers, and delivering results.

Key Responsibilities

• Build and maintain relationships with a set customer base.
• Respond efficiently to customer requests via phone or email in line with departmental KPIs.
• Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
• Process customer purchase orders accurately and manage spend according to specific requirements.
• Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
• Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
• Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
• Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
• Record, update, and maintain customer data and interactions using Salesforce.

Additional Information

• Working Hours: Shifts on a rota basis between 07:25 and 17:25, with a one-hour lunch break. The rota is scheduled in advance, so you will be given plenty of notice.
• Hybrid working: May be available following successful completion of the probation period, with a minimum of 3 days in the office and the potential to work up to 2 days from home.
• Saturday Shifts: After passing a 3-month probationary period, you’ll cover occasional Saturday shifts (8am-12pm) on a rota basis, paid as overtime.

What We Need From You

• Enthusiastic and customer-focused, with a drive to deliver exemplary service.
• Organised and proactive in managing workloads.
• Creative problem-solver with the confidence to suggest effective solutions.
• A team player who supports colleagues, whether in the same room or a different department.
• Results-oriented, aiming for satisfied customers and achievement of KPIs.
• Motivated for success, whether that’s personal career growth or team achievements.
• Competent in Microsoft Office applications.

What We Offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change