Regional Director

Freight Personnel; West Midlands; On-site; GBP 70,000 - 90,000; Full time

Job summary

A logistics company is seeking a Regional Director for their Midlands and South region. The successful candidate will hold accountability for performance, service delivery, and commercial success across a substantial territory. Key responsibilities include leading regional operations, optimizing service performance, and engaging with Depot Principals. The ideal applicant will have proven experience, strong leadership skills, and expertise in financial analysis. This position offers an opportunity to influence service excellence and drive strategic growth across the network.

Qualifications

• Proven experience in regional operations management within logistics, transportation, or supply chain.
• Strong understanding of network operations and service performance metrics.
• Experience in financial analysis and P&L management.

Responsibilities

• Drive performance and service excellence for the Midlands and South region.
• Lead the resolution of service challenges and optimize regional operations.
• Prepare and deliver insightful monthly performance reports.

Skills

Regional operations management

Financial analysis

Leadership skills

Problem-solving

Data analysis

Communication

Tools

Transport Management Systems (TMS)

Contrado

Job description

Regional Director – Midlands and South Region

Large Pallet Network business is recruiting for a Regional Director covering the Midlands and South incorporating Birmingham, Worcester, Gloucester, Mid and South Wales, Bristol, Swindon, Devon, Cornwall, Southampton, Portsmouth, Dorset, Hampshire, Reading, Oxford area but NOT LONDON.

Job Purpose

The Regional Director holds strategic and operational accountability for driving performance, service excellence, and commercial success across an assigned region. Acting as a senior leader within the organisation, this role provides direction, oversight, and high‑level support to Network Managers, Depot Principals and member businesses. The Regional Director plays a pivotal role in aligning regional performance with national objectives, fostering member engagement, and ensuring robust service delivery and network efficiency.

Key Responsibilities

Service Excellence & Performance Leadership

• Provide strategic oversight of daily regional service performance in collaboration with general manager of network service.
• Lead the resolution of persistent service challenges, ensuring members receive timely and effective support.
• Support with the service improvement plans for members falling below service level thresholds (96% over two consecutive months).
• Monitor and interpret trends in member inputs, cut‑off times, and trading behaviours to inform strategic action.
• Evaluate delivery volumes across the region to maintain network balance and operational integrity.
• Oversee the strategic integration of new members into the network, ensuring alignment with service standards and operational expectations.

Operational & Commercial Oversight

• Work in close partnership with Depot Principals and members to ensure regional trunking operations are optimised and fit‑for‑purpose.
• Anticipate and respond to changes in member profiles, identifying when regional hub connections or operational adaptations are required.
• Provide strategic guidance in resolving held‑over freight issues, maintaining service continuity.
• Oversee financial oversight processes, including the review of manifested vs. invoiced reports, to safeguard member revenue.
• Offer high‑level commercial insight and support through the review and implementation of P&Ls and review of the operational cost structures.
• Lead regional engagement on benchmarking and performance evaluation tools (e.g., IMR sheets) to identify opportunities for growth and efficiency.
• Support members in strategic volume and postcode profiling to enhance commercial returns and network alignment.
• Drive regional realignment opportunities that deliver measurable profitability improvements for members.

Risk Management & Compliance Leadership

• Identify and mitigate potential risks affecting member operations, developing comprehensive Disaster Recovery Plans (DRPs).
• Ensure all statutory and compliance records (O Licences, insurance) are consistently up to date and accurately maintained.
• Serve as the senior escalation point for adjudications and disputes affecting regional operations or depot interactions.
• Lead financial due diligence processes by requesting and assessing member management accounts when required.
• Liaise with internal finance teams to monitor and manage member credit status and financial risk.

Market Intelligence & Strategic Growth

• Maintain a high‑level view of the competitive landscape across the region, providing insights on emerging risks and opportunities.
• Establish and maintain relationships with potential member businesses, particularly in haulage, to support network expansion.
• Oversee the completion and accuracy of onboarding documentation for new regional members.

Strategic Reporting & Stakeholder Communication

• Prepare and deliver insightful monthly performance reports, highlighting key regional trends, risks, and opportunities.
• Act as a senior liaison for members in the region, ensuring service delivery aligns with customer and organisational expectations.
• Monitor and champion enhancements to premium service offerings across member locations.
• Provide oversight of ECO Input activities during night operations, engaging with Depot Principals as required to ensure effectiveness.

Skills & Experience Required

• Proven experience in regional operations management within logistics, transportation, or supply chain.
• Strong understanding of network operations, trunking efficiencies, and service performance metrics.
• Experience in financial analysis, P&L management, and cost‑to‑serve assessments.
• Ability to analyse and interpret data to drive performance improvements.
• Strong communication and leadership skills to influence and support members, NMs, and Depot Principals.
• Excellent problem‑solving abilities with a proactive approach to risk and compliance management.
• Experience working with Transport Management Systems (TMS) and Contrado is highly desirable.

Key Competencies

• Strategic Thinking: Ability to assess and improve service, financial, and operational performance across the region.
• Collaboration: Works effectively with multiple stakeholders, including members, NMs, and Depot Principals.
• Data‑Driven Decision‑Making: Uses performance metrics to drive efficiency and service improvements.
• Financial Acumen: Strong understanding of P&Ls, cost structures, and financial implications of operational decisions.
• Problem‑Solving: Quickly identifies service issues and implements structured support plans.