Regional Customer Relationship Manager

Barchester Limited; Banbury; On-site; GBP 40,000 - 46,000; Full time

Job summary

A leading healthcare provider is looking for a Regional Customer Relationship Manager in Banbury. You will enhance occupancy through active marketing and sales initiatives, engaging with potential residents and the community. The ideal candidate will have a strong background in sales or marketing and possess excellent communication skills. This full-time permanent position offers a competitive salary and opportunities for personal growth within a supportive team.

Benefits

Competitive salary

Commission structure

Retail and leisure discounts

Wellbeing support

Development opportunities

Qualifications

• Proven sales and marketing experience preferably in healthcare.
• Ability to analyse data using Salesforce or similar CRM.
• Self-motivated, target driven, with professional qualities.

Responsibilities

• Manage enquiries to improve conversion rates.
• Network within the local community to raise the profile.
• Engage with residents and relatives to understand their experience.

Skills

Proven sales and marketing experience

Ability to analyse data

Self-motivated and target driven

Interpersonal and professional qualities

Confident user of Microsoft Office

Full UK driving licence

Tools

Salesforce or similar CRM application

Job description

Overview

Barchester Healthcare
Banbury, Oxfordshire
£40,000 per annum
Permanent
Full time

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

Rewards Package

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

Responsibilities

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

Need to Have

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence

Need to Do

• Represent Barchester and our state of the art home in a friendly and professional manner
• Responsible for all sales activity for the home
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
• Engage with residents and relatives to understand their experience and requirements
• Respond to sales enquiries
• Actively generate leads and identify local marketing opportunities
• Maintain a contacts database

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.