Regional Control Centre Leader - Water Recycling

Anglian Water Services; Lincoln; On-site; GBP 76,000; Full time

Job summary

A leading water services company in Lincoln is seeking a dynamic Control Centre Leader to drive operational excellence in their 24/7 Control Centre. The role involves providing strategic leadership, ensuring regulatory compliance, and fostering a high-performance culture. Ideal candidates will bring senior leadership experience in Water Recycling operations, a strategic mindset, and strong leadership skills. This full-time position offers a competitive salary and generous benefits, including private healthcare and a bonus scheme.

Benefits

Full private healthcare with no excess

26 days leave + Bank Holidays

Flexible working culture

Competitive pension scheme

Bonus Scheme

Qualifications

• Senior leadership experience in Water Recycling operations or similar control room environments.
• Proven ability to lead cultural and operational change and engage stakeholders effectively.
• Strategic thinker with strong analytical and reporting skills.
• Expertise in incident command and regulatory compliance.

Responsibilities

• Own escalation and coordination of events for incident response.
• Embed proactive risk monitoring and deliver tailored trend reporting.
• Establish performance frameworks for 24/7 effectiveness.
• Drive post-event learning to improve incident management.

Skills

Senior leadership experience in Water Recycling

Ability to lead cultural and operational change

Strong analytical and reporting skills

Expertise in incident command

Job description

Circa £76,000 per annum (Depending on skills & Experience) Full time 37 hrs a week / Permanent Lincoln Make every drop of your leadership count. Join our team!

We’re looking for a dynamic leader to take charge of our 24/7 Control Centre for Water Recycling, driving operational excellence and proactive risk management. This is a pivotal role where you’ll provide strategic and operational leadership, ensuring regulatory compliance, delivering Outcome Delivery Incentive targets (ODI’s), and shifting our approach from reactive response to proactive risk preparation.

You’ll lead Operational Risk Managers and support managers across the business, fostering a high-performance culture and embedding continuous improvement in incident and event management.

What will you be doing as Control Centre Leader?

• Own escalation and coordination of events, ensuring timely and effective incident response and recovery.
• Embed proactive risk monitoring, moving from alarms to predictive insights, and deliver tailored trend reporting and regulatory submissions.
• Advance proactive intervention through playbooks, resourcing, and collaboration with partners (@one/IMR).
• Establish robust engagement and performance frameworks, designing team structures and policies for 24/7 effectiveness.
• Drive rapid restoration and post-event learning to continuously improve incident management.

What does it take to be a Control Centre Leader?

• Senior leadership experience in Water Recycling operations or similar control room environments.
• Proven ability to lead cultural and operational change and engage stakeholders effectively.
• Strategic thinker with strong analytical and reporting skills.
• Expertise in incident command and regulatory compliance.

As a valued employee, you’ll be entitled to:

• Full private healthcare with no excess
• 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
• A flexible working culture
• Competitive pension scheme – we double-match your contributions up to 6% (for up to 18% combined!)
• Bonus Scheme

We’re a purpose-led organisation committed to sustainability, innovation, and delivering long-term value for our customers and communities. In this role, you’ll play a vital part in ensuring operational resilience and excellence.

Inclusion at Anglian Water

Join us and make a difference. We’re committed to creating a workplace that reflects the diversity of our customers and communities. We proudly support the Social Mobility Pledge, Race at Work Charter, Armed Forces Covenant (Gold), Disability Confident scheme, and the Women’s Utility Network.

Closing date: 14/12/25

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