Regional Co-ordinator

Abec; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A Building and Energy Management Specialist is seeking an organized individual to coordinate service contracts across regions. The role demands strong communication and planning skills while managing customer relationships effectively. The position requires someone comfortable in a fast-paced environment, ensuring that all service agreements are delivered efficiently. Additional responsibilities include scheduling, contract renewals, and assisting management with various reports and customer inquiries.

Qualifications

• Must have strong communication and planning skills.
• Experience with customer contract management is preferred.
• Ability to work in a fast-paced environment is essential.

Responsibilities

• Coordinate service contracts within a set region.
• Plan in PPM works and deploy engineer diaries.
• Assist regional manager with customer reports and resource planning.

Skills

Communication skills

Planning skills

Customer service

Tools

Job Logic

MX

Job description

ABEC is a Building and Energy Management System Specialist. Our Product / Service Lines are;

BMS & PMS Maintenance and Remote Services and Monitoring.

Special Projects in existing buildings (FM's and End Users)

Energy Contracts and Projects

Smart Buildings (Analytics & IoT)

This is a fast‑growing company operating in the UK & Ireland and Europe with exciting growth and expansion plans. The main offices are in Tewkesbury and Wokingham with most of the workforce being mobile or remote.

Role

To co‑ordinate the service contracts within a set region. It is a high intensity role demanding high levels of communication and planning skills.

This is a great opportunity for someone who welcomes a fast paced and exciting environment in a growing business. The ideal candidate must be comfortable liaising with both staff and clients to ensure the planning of the service contracts are delivered to a high level of service.

Duties

1. Planning

• Planning in PPM works
• Deploying engineer diaries and notifying customers of visits.
• Arranging callouts with customer and engineer.
• Setting up callouts on JL & construct
• Scheduling in MX works including checking parts arrived.
• Booking in training / meetings / project days / sickness for engineers on JL

2. Renewals & New Contracts

• Setting up new customers and contracts on Job logic. Requesting new customer forms where applicable.
• Renewing existing contracts
• Customer Welcome Packs & RAMS
• Keeping track of what has been renewed and what we have lost.

3. General

• Assisting regional manager with customer reports for the region
• Assisting regional manager with resource planning for the region
• Answering telephone - assisting customers / engineers with enquiries and re‑directing calls to correct department / person where necessary
• Processing reports for PPM, MX & Callouts.
• MX quotes from Reports
• Billing jobs correctly (MX & Callout)
• Sub-contractor engineer management. Subby works are not dealt with through JL Formatting reports, creating quotations.
• Saving reports to customer file and then putting copies onto JL job for easy tracking.
• Sending copies of paperwork and dealing with emails with various customer queries.
• Checking the post visit list to tell Gordon if things can be invoiced.
• Attending review meeting with customers and service managers as necessary