Regional Branch Operations Leader - Service & Install

Panasonic Appliances Refrigeration Systems de México S. A. de C. V.; Newry; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Educational assistance

Wellbeing programs

Job summary

Hussmann is a global leader in commercial refrigeration equipment, seeking an operations leader to manage service and installation activities across multiple branches. You will drive growth, optimize operating income, and lead a team to implement process improvements while ensuring safety and regulatory compliance.

Responsibilities include maintaining Customer satisfaction, developing the Territory AOP, and collaborating with HR, Finance, and Sales teams.

Qualifications

• Bachelor’s degree required or High School Diploma/GED with 5+ years of applicable experience; and 5-10 Years of related experience

Responsibilities

• Oversee internal and external customer satisfaction, including identifying customer needs, investigating concerns, providing solutions, and providing executive level communication.
• Cultivate new business opportunities in current or adjacent markets to achieve growth and sustainability.
• Manage multiple branch operations to meet sales and operating income goals.
• Maintain an understanding of the Branch Financial Model and use the Model to manage the Service and Installation Department to an Operating Income target.
• Develop Territory Annual Operating Plan (AOP) and maintain forecast to and manage service and installation businesses to ensure AOP targets are achieved.
• Develop and lead team to facilitate an environment where employees are empowered and willing to initiate process improvements within Branch Operations.
• Direct development for the district, to include support and execution of performance management, succession preparation, and coaching employees.
• Develop and manage the safety culture and behaviors across all levels of branch organization and external contractors; including active participation in safety committees, site visits, inspections, communications, and investigations.
• Collaborate with internal partners in Human Resources, Finance, Corporate Sales Teams, and Safety to ensure quality and compliance to policies, procedures, and regulations.

Skills

Strong communication (verbal & written

P&L management

Education

Bachelor’s degree

High School Diploma/GED with 5+ years experience

Tools

MS Office

Job description

Hussmann is a global leader in commercial refrigeration equipment, seeking an operations leader to manage service and installation activities across multiple branches. You will drive growth, optimize operating income, and lead a team to implement process improvements while ensuring safety and regulatory compliance.

Responsibilities include maintaining Customer satisfaction, developing the Territory AOP, and collaborating with HR, Finance, and Sales teams.