Field Service Manager

Panasonic Appliances Refrigeration Systems de México S. A. de C. V.; Newry; On-site; GBP 64,000 - 119,000; Full time

Benefits offered by this job

Health benefits

Voluntary benefits

401(k) plan with company match

Paid time off

Tuition reimbursement

Wellbeing programs

Job summary

Hussmann is seeking a Service Operations Manager to oversee district-wide service operations, lead a team of technicians, and support customer relationships. You will drive contracts and estimates, forecast needs, and ensure safety and regulatory compliance across the branch.

Ideal candidates bring 5+ years in service operations, refrigeration knowledge, and strong leadership with excellent communication. This role requires flexibility, travel within the region, and a valid driver's license.

Qualifications

• Requires high school diploma or GED; associates degree preferred.
• Minimum 5 years related experience preferred.
• Knowledge of basic refrigeration and HVAC is preferred.
• Strong communication, leadership, and organizational skills required.
• Flexibility to work outside normal hours; valid driver's license and travel within region.

Responsibilities

• Oversee service operations within a district.
• Lead and develop field service technicians to meet objectives.
• Support the acquisition process and customer relationships.
• Assist Area Service Manager with forecasts, cost-savings, and risk assessments.
• Assist with contracts, estimates, and manpower planning.
• Conduct performance appraisals and support disciplinary actions as needed.
• Ensure workplace safety policies are followed (OSHA).
• Support customer billing and collections as required.
• Perform additional duties as assigned.

Skills

5 years experience

Refrigeration knowledge

Leadership

Communication skills

Organizational skills

MS Office proficiency

Flexible hours

Driver's license

Travel readiness

Education

High School Diploma / GED

Associates Degree preferred

Tools

Microsoft Office Suite

Job description

About This Role

You will oversee service operations within a district. Responsibilities include leadership and development of field service technicians, support of the acquisition process, in addition to customer maintenance and growth. You are responsible for service execution through leading a team of service technicians towards the achievement of operational objectives.

Responsibilities

Job Description

About This Role

You will oversee service operations within a district. Responsibilities include leadership and development of field service technicians, support of the acquisition process, in addition to customer maintenance and growth. You are responsible for service execution through leading a team of service technicians towards the achievement of operational objectives.

Description

• Responsible for overall operations of specific Service Team(s) including execution of contracts, emergency service, quoted work renewals, warranty and change requests.
• Responsible for sourcing, securing, and maintaining customer relationships within a specific district.
• Assist the Area Service Manager in the development of forecasts, cost-savings opportunities, and areas of risk and/or exposure.
• Assist the Area Service Manager in the creation, review, and validation of customer contracts and estimates.
• Assist the Area Service Manager in the assessment of department manpower needs and supports the talent acquisition process of Service Technician position(s), including recruitment, candidate selection, and letters of offer.
• Conduct performance appraisals for assigned Service Technicians, in addition to recommending merit increase, promotions, training, as well as the facilitation of disciplinary action and dismissal.
• Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations or legislative requirements. Facilitate and support all branch-level safety processes, including prevention, investigation, reporting, training, and any corrective action initiatives.
• Supports the customer billing and collection processes as required.
• Additional responsibilities as assigned.

Qualifications

Requirements

• High School Diploma / GED, Associates Degree preferred
• 5 years of related experience strongly preferred
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• Ability to successfully manage multiple, completing priorities/tasks in a fast-paced environment.
• Strong communication skills, verbal and written, required.
• Strong leadership and business acumen preferred.
• Strong organizational, time management skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Flexibility to work outside normal working hours, as required.
• Valid driver’s license and safe driving record.
• Travel within region as required.

This position will close 8/27/2026

Benefits & Perks – What’s In It For You*

Benefits

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Paid time off, stewardship, and parental leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.
• Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

The salary range of $86,320– $160,308 annual is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.

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