Service Technician - Lead

Panasonic Appliances Refrigeration Systems de México S. A. de C. V.; Newry; On-site; GBP 41,000 - 55,000; Full time

Benefits offered by this job

Bonuses

Training

Company vehicle

Sign-on bonus

Health benefits

Paid time off

Tuition reimbursement

Wellbeing programs

Job summary

Hussmann Corporation seeks an experienced supervisor to lead service technicians in refrigeration, HVAC, and model-based maintenance. You will coordinate quoting, scheduling, and on-the-job training while ensuring customer satisfaction and efficient operations.

Responsibilities include developing technician skills, managing inventory, and partnering with the Service Manager on project costing and staffing. Strong leadership and written communication are essential.

Qualifications

• High School Diploma or GED is required.
• HVAC-R technical schooling degree is preferred.
• EPA 608 Universal Certification is expected.
• Valid driver's license and clean driving record required.

Responsibilities

• Develop and maintain excellent customer relations and assist with quoting service and maintenance.
• Lead a team of service technicians within geographic area to address service needs.
• Coordinate technical support and training for technicians and schedule work.
• Manage truck inventory and ensure proper parts handling and maintenance.

Skills

Leadership

Communication

Problem solving

Team management

Electrical knowledge

Mechanical aptitude

Education

High School Diploma/GED

HVAC-R Technical School Degree

Tools

EMS programming

Refrigeration equipment knowledge

Schematic diagrams

Job description

Overview

Job Description

Are you motivated and eager to grow your career in refrigeration?

Hussmann’s team of Technicians maintain, diagnose, and repair HVAC/R in supermarkets, convenience stores, and cold storage facilities.

Build your career with industry leaders since 1906. Join our team of hardworking, refrigeration experts and discover your potential.

Why Hussmann?

• Bi-annual bonuses based on performance
• Paid training and access to online training videos
• Paid drive time (including overtime)
• 22 days paid off – 10 days of vacation, 12 company holidays
• Company vehicle provided
• On-the-job, hands-on training opportunities for Technicians, electrical and mechanical theory, and model-based training
• Sign-on bonus available

Responsibilities

Lead a team of service technicians based upon a specified geographic area or project/customer assignment to respond the customer’s need for service and maintenance of equipment through maintenance, diagnosis and repair of refrigeration, heating & air-conditioning system commonly installed in supermarkets, convenient stores and cold storage facilities.

Principal Responsibilities

• Development and maintenance of excellent customer relations. Fluent in applicable customer systems, business processes, administrative support, etc.
• Actively pursuing personal development & supporting technician growth and development. Intrinsically involved with screening, interviewing, and hiring new technicians.
• Under the direction of the Service Manager perform survey of new customer sites and assist in quoting service and maintenance. Assist with job quoting, staffing, estimating, understanding of project costing & drivers, etc.
• Implement pertinent training and provide opportunities for ongoing professional development for technicians.
• Coordinate technical support, guidance, and training to service technicians.
• Strong skills for conflict resolution, problem solving, and prioritization among technicians, peers, leadership, customers, etc.
• Champion of change initiatives across the enterprise. Coaching and Mentorship of newer team members to help ensure compliance to systems and processes.
• Responsible for performing prescribed, routine maintenance procedures on supermarket refrigeration system and self-contained temperature-controlled merchandisers.
• Responsible for partnering with other technicians for start-up of new refrigeration equipment.
• Understands how workplace efficiencies directly relate to company profitability and is knowledgeable and able to resolve customer warranty issues rapidly and accurately.
• Serve as a technical resource to other technicians and able to lead HVAC/R PM programs.
• Able to match customer needs with potential sales opportunities and assists service management team in providing material and labor estimates as necessary to bid service and repair jobs.
• Responsible for completing necessary documents (work tickets and timesheets) and electronic communication in a thorough, accurate, professional and timely manner.
• Manage truck inventory. Order, receive, bill out and maintain parts responsibly with a minimum of waste. Manage assigned vehicle within all company guidelines. Maintain a clean vehicle and perform required maintenance on time.
• Demonstrates working knowledge of all advanced electrical and mechanical repairs, HVAC maintenance and repairs, EMS programming, operation, and troubleshooting, advanced wiring diagrams, and complex schematic diagrams to meet the customer needs.
• Troubleshoot and repair equipment on more complex service calls.
• Demonstrate a working knowledge of compressor operating parameters, oil differential pressure valves and oil level controls.
• Demonstrate understanding of low/high pressure oil systems, split condensing/low ambient controls, refrigerated equipment startup, EMS controls, new retail store refrigeration startup, air flow characteristics and testing, motor VFD’s, and advanced wiring diagrams. Understanding of CO2 refrigeration strongly preferred.
• Perform system refrigerant and oil conversions.
• Additional responsibilities as assigned.

Qualifications

Formal Education Requirement:

Required Level: High School Diploma/GED

Preferred level: HVAC-R Technical School Degree

Minimum Years Of Experience Necessary

• External Candidates: 10 years in the field or 7 years with Certification from a Technical School
• Internal Candidates: 7 years of experience w/ completion of OJT & Skills Assessment

Additional Information

• Must have a Valid Driver’s License and maintain a safe driving record accordance with the Fleet Policy.
• Must be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period.
• Must have excellent verbal and written communication skills, detail orientated and highly motivated.
• Must have strong mechanical aptitude.
• Must be able to work nights and/or weekends as required.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• Must have strong leadership skills, communication skills, and business acumen.
• EPA 608 Universal Certification.
• Superior decision-making ability and paperwork skills.
• Able to schedule work for other technicians.
• Able to correctly teach all the previously listed items.

Benefits & Perks – What’s In It For You*

Benefits

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Paid time off, stewardship, and parental leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.
• Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.