Regional Aftersales Leader: Drive Service Excellence

Geely Auto UK; Coventry; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Geely ECOS scheme

Car allowance

Life assurance (6x)

Enhanced Maternity and Paternity Pay

Medicash

Bike2work scheme

Job summary

Geely Auto UK is seeking an experienced Aftersales Regional Manager to lead dealer performance and customer satisfaction across the network. You will drive compliance with dealer standards, coach staff, and collaborate with the Customer Experience Manager to implement improvements.

The role requires at least 5 years in automotive service operations, a proven regional track record, strong communication and analytical skills, and a hands-on, data-driven approach to drive growth and brand impact.

Qualifications

• At least 5 years experience in automotive service operation, either within a dealer group or OEM.
• Proven track record of success in aftersales service management, particularly within a regional setting.
• Excellent communication and interpersonal abilities.
• Proficiency in utilising digital tools and platforms for service operations.
• Strong analytical skills with the ability to interpret data and make informed decisions.

Responsibilities

• Developing Service Capabilities: Support Dealers to achieve and maintain the required Dealer Standards and ensure staff are trained.
• Enhancing Customer Satisfaction: Drive initiatives to boost customer satisfaction and support marketing campaigns.
• Monitoring Dealer Standards: Ensure compliance with Dealer Standards and provide constructive feedback.
• Managing Customer Complaints: Assist in resolving customer complaints and coaching dealers on improvements.
• Operational Analysis And Improvement: Analyse dealer performance and work with Service Operations to drive regional growth.

Skills

5+ years experience

Excellent communication

Interpersonal abilities

Digital tools proficiency

Analytical skills

Customer‑focused mindset

Resilient under pressure

Collaborative

Adaptable

Job description

Geely Auto UK is seeking an experienced Aftersales Regional Manager to lead dealer performance and customer satisfaction across the network. You will drive compliance with dealer standards, coach staff, and collaborate with the Customer Experience Manager to implement improvements.

The role requires at least 5 years in automotive service operations, a proven regional track record, strong communication and analytical skills, and a hands-on, data-driven approach to drive growth and brand impact.