Referral Receptionist — Vet Front Desk & Client Care

Linnaeus; Runcorn; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5 weeks holiday + bank holidays + Belt

Extensive Linnaeus CPD program

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

Employer contribution pension scheme

Employee assistance program

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Descripción de la vacante

Northwest Veterinary Specialists is seeking a Referral Receptionist to join our Client Care Team. The role supports the smooth running of the hospital’s front-of-house and admin services, in a fast-paced, client-focused environment.

We offer multiple shifts, with 1 full-time position or 2 part-time positions. The team delivers high standards of client care and works closely with referring vets across our Cheshire sites as part of Linnaeus.

Formación

• Friendly, empathetic and confident in speaking with clients.
• Highly organised with excellent attention to detail.
• Able to multitask and remain calm under pressure.
• A strong team player with a positive, proactive attitude.
• Comfortable using computer systems and learning new software.
• Previous veterinary, reception or customer service experience is beneficial but not essential.

Responsabilidades

• Providing a warm, welcoming, and professional first impression to clients, visitors, and referring vets.
• Managing incoming calls and emails, including booking referrals and offering clear guidance.
• Checking clients in and out and supporting them throughout their visit.
• Processing payments, insurance queries, and administrative tasks.
• Maintaining accurate client records and ensuring referral information is handled correctly.
• Communicating effectively with clinical teams to support workflow and patient management.
• Upholding high standards of confidentiality, professionalism, and client care at all times.
• Occasional cover at another local referral site The Eye Vet.

Conocimientos

Client communication

Organisation

Multitasking

Team player

Computer systems

Descripción del empleo

Northwest Veterinary Specialists is seeking a Referral Receptionist to join our Client Care Team. The role supports the smooth running of the hospital’s front-of-house and admin services, in a fast-paced, client-focused environment.

We offer multiple shifts, with 1 full-time position or 2 part-time positions. The team delivers high standards of client care and works closely with referring vets across our Cheshire sites as part of Linnaeus.