Referral Receptionist

CVS Group UK; West of England; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Career progression pathway

Job summary

CVS Vets in Bristol is seeking a Veterinary Referral Receptionist to join our busy referral centre. You will manage front-desk communications, schedule appointments, and warmly welcome clients.

This permanent, full-time role offers 40 hours per week, Monday to Friday with a weekend rota. You will support insurance processing, payments, and help coordinate care with our specialist teams across anaesthesia, cardiology, imaging and surgery.

Qualifications

• Previous experience as a receptionist or in a client-focused role.
• Excellent communication, empathy, and teamwork.
• Proficiency in Microsoft Office and basic database use.

Responsibilities

• Handle incoming calls and schedule appointments.
• Greet and register new clients with a warm welcome.
• Process insurance forms and payments.
• Dispense medications as required.
• Maintain organised patient records in the in-house system.
• Liaise with other practices to coordinate care.
• Support clients during distressing times with professionalism.

Skills

Receptionist experience

Customer service

Communication

Empathy

Teamwork

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Job description

Veterinary Referral Receptionist

6072 Are you ready to put pets first? Join our team as our new

Veterinary Referral Receptionist!

Role Details

Location: Unit 10, More Plus Central Park, Madison Way, Severn Beach, Bristol, BS35 4ER.

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday - Friday on a varied shift pattern, which includes a share in the Weekend rota

About Bristol Veterinary Specialists

We are one of the largest and most advanced veterinary referral centres in the UK. Covering over 30,000 square feet, it is custom-built with uniquely designed facilities and the latest cutting-edge equipment.

We are proud to provide a diverse range of specialist veterinary referral services. Our services include anaesthesia & analgesia, cardiology, dermatology, diagnostic imaging, emergency and critical care, internal medicine, neurology and neurosurgery, oncology (including radiotherapy), orthopaedic and soft tissue surgery.

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

Its in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

About The Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer To You

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Ready to join us?

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.