Referral Receptionist

CVS Group; West of England; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

Bristol Vet Specialists in Bristol, UK, is seeking a Veterinary Referral Receptionist to handle calls, appointments and insurance forms in a busy referral centre. You will greet clients, manage registrations and support accurate billing in a fast-paced environment.

Join a CVS Vets network practice dedicated to putting pets first. The role is 40 hours per week, Monday–Friday with a weekend rota, located at Unit 10, More Plus Central Park, Madison Way, Severn Beach, Bristol, BS35 4ER.

Qualifications

• Experience as a receptionist or client-focused role is essential.
• Experience in veterinary settings is a bonus.
• Strong communication and empathy in high-pressure situations.

Responsibilities

• Handle incoming calls and schedule appointments efficiently
• Respond to queries via phone, email, and in-person interactions
• Greet and register new clients with a warm welcome
• Process and manage insurance forms
• Distribute medications as required
• Process payments accurately and efficiently
• Provide empathy to clients during distressing times while staying professional

Skills

Customer service

Communication skills

Empathy

Teamwork

MS Office & databases

Tools

Database systems

Job description

Are you ready to put pets first? Join our team as our new Veterinary Referral Receptionist!

At Bristol Vet Specialists, we make pets a priority every day!

Role Details:

Location: Unit 10, More Plus Central Park, Madison Way, Severn Beach, Bristol, BS35 4ER.

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday – Friday on a varied shift pattern, which includes a share in the Weekend rota

About Bristol Veterinary Specialists:

We are one of the largest and most advanced veterinary referral centres in the UK. Covering over 30,000 square feet, it is custom-built with uniquely designed facilities and the latest cutting‑edge equipment.

We are proud to provide a diverse range of specialist veterinary referral services. Our services include anaesthesia & analgesia, cardiology, dermatology, diagnostic imaging, emergency and critical care, internal medicine, neurology and neurosurgery, oncology (including radiotherapy), orthopaedic and soft tissue surgery.

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It’s in our nature – to care, to support,to learnand to progress.That's what sets us apart at CVS Vets.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.