Referral Receptionist

CVS Group; Bristol; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Five weeks' annual leave

Staff discount on veterinary bills

Staff discount Animed Direct

Employee Assistance Programme

National Minimum Wage alignment

Résumé du poste

Bristol Veterinary Specialists is hiring a Receptionist to join our CVS Vets family in Bristol. You will be the friendly first contact, greet clients, manage calls, schedule appointments, process payments and assist with insurance forms.

We value empathy, strong communication, and teamwork. This full-time, on-site role includes a weekend rota and staff perks as part of our commitment to recognising and supporting our team.

Qualifications

• Previous experience as a Receptionist or in a demanding, client-focused role is a must.
• Experience in a veterinary setting is a bonus.

Responsabilités

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• Organise patients using the in-house system efficiently.
• Liaise with veterinary practices to address patient needs and queries.
• Make necessary phone calls regarding debts, belongings, and refunds.

Connaissances

Strong communication

Empathy

Customer service

Teamwork

Microsoft Office

In-house system

Outils

Microsoft Office

In-house system

Description du poste

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice
  Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems
  Shift Pattern: Monday - Friday on a varied shift pattern, which includes a share in the Weekend rota
• Bristol Vet Specialists, Unit 10, More Plus, Central Park, , Madison Way, Severn Beach, Bristol, United Kingdom, BS35 4ER
• Referrals
• Permanent
• Bristol Veterinary Specialists (BVS)
• Salary will be aligned with the NMW, We understand that benefits matter. Here are just a few of the perks you'll enjoy:
• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

About Bristol Veterinary Specialists: We are one of the largest and most advanced veterinary referral centres in the UK. Covering over 30,000 square feet, it is custom-built with uniquely designed facilities and the latest cutting-edge equipment. We are proud to provide a diverse range of specialist veterinary referral services. Our services include anaesthesia & analgesia, cardiology, dermatology, diagnostic imaging, emergency and critical care, internal medicine, neurology and neurosurgery, oncology (including radiotherapy), orthopaedic and soft tissue surgery.

About CVS Vets: Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We're committed to building a workforce that reflects the diverse communities we serve.