Veterinary Receptionist

CVS Group UK; Tees Valley; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

National minimum wage salary

Five weeks' annual leave

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

Bridge Veterinary Centre in Hartlepool is seeking a Veterinary Receptionist to prioritise pet care and deliver exceptional client service. You will manage calls, appointments, registrations and payments, while providing empathetic support to clients in a busy veterinary setting.

The role offers a full-time, permanent position with standard hours and a friendly CVS Vets network backing. Previous reception experience and a passion for animals are valued assets.

Qualifications

• Previous experience as a Receptionist or in a client-focused role is essential.
• Experience in a veterinary setting is a bonus.
• Ability to stay calm and professional in demanding situations.
• Strong communication and genuine empathy for clients.

Responsibilities

• Manage communication: answer calls and schedule appointments efficiently.
• Respond to inquiries via phone, email and in person with professionalism.
• Greet and register new clients with a warm welcome.
• Process and manage insurance forms accurately.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and support to clients during distressing times.
• Organise patients using the in-house system.
• Liaise with veterinary practices to address patient needs.
• Make calls regarding debts, belongings and refunds.
• Ensure every client feels welcomed and valued.

Skills

Communication skills

Empathy

Customer service

Microsoft Office

Database systems

Tools

In-house system

Job description

BRIHart0022

Are you ready to put pets first? Join our team as our new Veterinary Receptionist! At Bridge Veterinary Centre, we make pets a priority every day!

Role Details

Location: Vicarage Gardens, 13 Stockton Road, Hartlepool, TS25 1TU

Contract: Permanent, Full-time - but would consider a job share, let us know on your application!

Hours: 40 hours per week

Shift Pattern: Monday – Friday, with shifts covering 08.00 – 19.00

Discover Our Practice

Get a glimpse of what makes us special:

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It'sin our nature – to care, to support,to learnand to progress.That's what sets us apart at CVS Vets.

About The Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer To You

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage (£12.71 per hour for those aged 21 and over, £10.85 per hour for those aged 18-20)
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.