Referral Coordinator

MACS; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

An organization in the health and social care sector is seeking a Referral Coordinator to manage the referral process for Floating Support and Outreach services. The role involves handling referrals sensitively and professionally, maintaining waiting lists, and providing support to young people during the referral process. Applicants should have significant experience in health and social care, strong communication skills, and knowledge of homelessness services. This position is based in Belfast, Northern Ireland.

Responsibilities

• First point of contact for receiving referrals for Floating Support and Outreach services.
• Manage referral process and waiting list for services.
• Complete referral administration accurately and securely in line with data protection laws.
• Provide supportive and professional interaction with referrals.
• Maintain contact and support with young people on waiting lists.
• Highlight risk concerns to line manager.
• Support onward referral process for young people to specialist services.

Skills

3 years’ experience in a health and social care setting supporting referral processes

Computer literacy, particularly with Microsoft packages

Excellent verbal and written communication skills

Knowledge of services for people experiencing homelessness

Job description

The Referral Coordinator will support our referral process from pre-entry to post-exit. They will be responsible for processing referrals in a professional, sensitive, and timely manner in line with MACS procedures and processes underpinned by MACS policies and operating in line with our strategic priorities, vision, mission, and values. Please see employer website for full job details & person specification.

Responsibilities

• First point of contact for receiving referrals for all MACS Floating Support and Outreach services.
• Manage the referral process and waiting list for MACS Floating Support and Outreach services.
• Complete all referral administration, such as recording and storing data accurately and securely, in line with data protection legislation.
• To provide a supportive, calm, and professional approach while interacting with referrals to our Floating Support and Outreach services via various communication avenues.
• Proactively progress waiting lists for our services in line with operational procedures. Maintain contact and support with young people on waiting list for MACS Floating support and Outreach services.
• Highlight any concerns with regards to risk for individual referral pathways with line manager for guidance and decision-making.
• Support onward referral process for young people being externally signposted to other specialist services.
• Compliance with organisational safeguarding and risk management procedures.

Skills and Qualifications

• 3 years’ experience in a health and social care setting supporting referral processes/appointment setting.
• Computer literate with working experience of using a variety of software, in particular Microsoft packages.
• Ability to demonstrate excellent verbal and written communication skills in both professional and personal interactions.
• Knowledge and understanding of the services available to people with lived experience of homelessness.