Recruitment Support Executive

FareShare; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A charitable food redistribution organization in Sheffield seeks a Recruitment Support Executive to enhance its mission of combating food poverty. The role entails providing exceptional support to charities, managing CRM systems, and advocating for community partners. Candidates should possess strong communication and analytical skills, be highly organized, and exhibit a collaborative spirit. Familiarity with Salesforce and Power BI is desirable. Join us to make a significant impact on food waste and support vulnerable communities across the UK.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must have excellent analytical abilities with attention to detail.
• An empathetic team player with a collaborative approach is required.
• Strong relationship-building skills and time management are necessary.
• Flexibility to travel across the UK as needed.

Responsibilities

• Provide high-quality support to charities, addressing issues promptly.
• Utilize the CRM system to maintain accurate records.
• Support the onboarding process for new charities.
• Transition charities from onboarding to ongoing support.
• Assess charity eligibility and donate capacity.
• Advocate for community partners to ensure food gets to those in need.

Skills

Strong communication and interpersonal skills

Excellent analytical abilities

Empathetic team player

Exceptional time management

Strong relationship-building skills

Highly organized

Ability to manage and analyze data

Tools

Salesforce

Power BI

Job description

Our Vision : A UK where “No good food goes to waste”.

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people. There has never been a more exciting time to join an organisation at the heart of public consciousness.

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.

The Role

The Recruitment Support Executive plays a key role in driving FareShare's mission to fight food poverty by providing exceptional to both internal and external stakeholders. With in-depth knowledge of FareShare Go policies, systems, and platforms, you'll use your strong communication and problem-solving skills to address partner inquiries, uncover root causes, and ensure timely resolutions.

Beyond individual cases, you'll identify trends and suggest improvements to enhance our services. Relationship-building is at the heart of this role—whether managing customer concerns, resolving conflicts, or collaborating with colleagues, you’ll be pivotal in delivering a top-tier experience. As a brand ambassador, you'll advocate for our community partners, ensuring food reaches those in need across the UK.

Main Areas of Responsibility

• Resolving Support Issues : Provide high-quality, seamless support to charities, promptly addressing issues and cross team collaboration to ensure high customer service and a resolution to issues raised.
• CRM Management : Utilize the CRM system to maintain accurate records of charities and scheduled donations, ensuring smooth operations and up-to- date information.
• Supporting and onboarding charities new to the program, ensuring thorough, detailed information is provided and charities have understanding around the program and the requirements.
• Transition charities from initial onboarding to ongoing support, aiding in engagement and retention efforts.
• Charity Recruitment & Lead Generation : Assess charity eligibility and their capacity for surplus food, aiming to maximize donations. Assist with the rollout of new retailers and pilot initiatives.
• Advocate for community partners and help ensure food reaches those in need, supporting FareShare’s mission to combat food poverty in the UK

Person Specification

Essential Criteria

• Strong communication and interpersonal skills
• Excellent analytical abilities with a keen attention to detail
• Empathetic team player, with a collaborative approach
• Exceptional time management and the ability to prioritize tasks effectively
• Strong relationship-building skills, fostering trust and collaboration
• Highly organized with a proven track record of delivering high-quality results
• Ability to manage and analyse data efficiently
• Demonstrated capability to build cross-team connections and share best practicesFlexibility to travel across the UK as needed for the role

Desirable Criteria

• Familiarity with CRM platforms, particularly Salesforce
• Experience using Power BI for reporting and analysis
• Independent, innovative, and creative thinker
• Proven track record in similar roles across any sector
• Understanding of the "not-for-profit" sector
• Previous experience working with food waste in either an academic or professional context is a plus

Competencies and Behaviours

• An understanding of and commitment to FareShare’s mission.
• A commitment to Equal Opportunities.
• Flexibility and collaborative style of working across FareShare and with all our stakeholders.