Receptionists

Durham County Council; Benfieldside; Hybrid; GBP 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Zusammenfassung

Durham County Council seeks a customer-focused individual to greet visitors at leisure centres and handle enquiries with accurate product knowledge.

You will work across channels, using CRM and payments systems, and support the team to recruit and retain customers, with a generous leave entitlement and hybrid working where applicable.

Qualifikationen

• NVQ Level 2 in a relevant area or equivalent.
• Experience in a customer facing environment.
• Clerical or administrative experience.
• Cash handling experience.

Aufgaben

• Welcome customers as they arrive and depart leisure centres with a friendly, professional approach.
• Handle customer service enquiries via multiple channels using product knowledge.
• Advise customers to ensure they receive the right experience and support team efforts.
• Undertake administrative tasks across systems including CRM and payments to ensure excellent service.

Kenntnisse

Customer service

Cash handling

People skills

Ausbildung

NVQ Level 2

Equivalent qualification

Tools

CRM systems

Payments systems

Jobbeschreibung

Professionally welcoming customers as they arrive and leave leisure centres, demonstrating the thrive values at all times. Dealing with customer service enquires through different contact channels. Advising customers using detailed product knowledge to ensure they receive the right experience, supporting the wider team to recruit and retain customers. Undertaking administrative tasks using various systems, including CRM and payments, to ensure the customer's experience is excellent.

• NVQ Level 2, or equivalent, in a relevant area
• Experience in working in a customer facing environment
• Clerical or administrative experience
• Cash handlingPlease refer to the attached Person Specification for the full criteria.

Where our roles are customer facing and you are required to speak to members of the public, you will be required to demonstrate the ability to speak fluent English. This is a requirement under Part 7 of the Immigration Act 2016.

INTERVIEWS

Interviews will be held on 9 November 2026 We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.