Receptionist

Durham County Council; Stanley; Hybrid; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Durham County Council is seeking Receptionists to join the Wellbeing, Sport and Leisure Services team across Consett, Chester le Street, Louisa Leisure Centre (Stanley) and Freeman's Quay.

Roles include a 30-hour post, a 31-hour post coming vacant soon at Chester le Street, and casual opportunities at the other sites. You will greet customers, handle inquiries and perform administrative tasks using CRM and payments systems.

Qualifications

• NVQ Level 2 or equivalent in a relevant area.
• Experience in a customer-facing environment.
• Clerical or administrative experience.
• Cash handling.

Responsibilities

• Professionally welcoming customers as they arrive and depart leisure centres.
• Handle customer service inquiries through different channels.
• Advise customers using product knowledge to ensure a great experience.
• Support the wider team to recruit and retain customers.
• Undertake administrative tasks using CRM and payments systems.

Skills

Customer service

Communication

Cash handling

Administration

Education

NVQ Level 2

Tools

CRM software

Payments system

Job description

Wellbeing Sport and Leisure Servies are looking for Receptionists to join their team at :

• Consett Leisure Centre – 30-hour post
• Chester le Street Leisure Centre – Casual
• Louisa Leisure Centre – Casual
• Freeemans Quay - Casual

A 31-hour post will also be coming vacant soon at Cheser le Street Leisure Centre

WHAT IS INVOLVED?

Professionally welcoming customers as they arrive and leave leisure centres, demonstrating the thrive values at all times. Dealing with customer service enquires through different contact channels. Advising customers using detailed product knowledge to ensure they receive the right experience, supporting the wider team to recruit and retain customers. Undertaking administrative tasks using various systems, including CRM and payments, to ensure the customer’s experience is excellent.

We encourage you to contact James Tindale (Consett) via email at [e-mail] or John Walker (Chester le Street) [e-mail] Kevin Lindoe (Louisa Centre, Stanley) [e-mail] Peter Symm (Freemans Quay) [e-mail] to arrange an informal discussion about the role.

WHAT WILL I NEED?

• NVQ Level 2, or equivalent, in a relevant area
• Experience in working in a customer facing environment
• Clerical or administrative experience
• Cash handlingPlease refer to the attached Person Specification for the full criteria.

Where our roles are customer facing and you are required to speak to members of the public, you will be required to demonstrate the ability to speak fluent English. This is a requirement under Part 7 of the Immigration Act 2016.

INTERVIEWS

Interviews will be held on 9 November 2026

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.

Explore the full range of rewards and benefits on our website

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

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