Customer Service Assistant - Revenues and Benefits

West Lancashire Borough Council; Ormskirk; In loco; GBP 27.000 - 29.000; Tempo pieno

Descrizione del lavoro

West Lancashire Borough Council is seeking a Customer Service Assistant in Revenues and Benefits to join our busy contact centre in Ormskirk. You will be the first point of contact for revenue and benefit enquiries, guiding customers to the services they need with clear information and a helpful, professional approach.

The role is full-time (36 hours per week), permanent, with a salary of £27,274 to £29,071 per annum and a designated work location at 52 Derby Street.

Competenze

• Respond to customer enquiries and establish required services.
• Provide information and advice on revenue & benefit services.

Mansioni

• Be the first point of contact for all revenue & benefit enquiries.
• Advise customers and direct them to appropriate services.
• Work 36 hours per week, Monday to Friday, 8:30am–5:30pm.

Descrizione del lavoro

• HR-0154-26 Customer Service Assistant - Revenues and Benefits

Customer Service Assistant - Revenues and Benefits

DesignatedWorkplace: 52 Derby Street, Ormskirk, L39 2DF

DesignatedWorkstyle: Fixed Office Based Worker

Salary: £27,274 to £29,071per annum

PostType: Full Time

Hours: 36 per week

Tenure: Permanent

Published: Friday 16 October 2026

ClosingDate: 23.59 hours GMT on Sunday 01 November 2026

Reference: HR-0154-26

Why Us?

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role

• Enjoy working in a busy, customer-focused environment?
• Want a new and exciting challenge?

If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer-focused individual to join our busy Customer Services Revenue & Benefit call handling team.

About You!

You will be the first point of contact for all revenue & benefit enquiries through our Contact Centre. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding the Council's revenue & benefit services.

You will be a team player, can work with minimal supervision, have excellent communication skills, can act as an advocate and deal sympathetically and empathetically with a wide range of customers.

You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

So, if you think you are up to the challenge, we would love to hear from you.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.