Receptionist

Wiltshire Council; Trowbridge; On-site; GBP 26,000 - 27,000; Part time

Job summary

Wiltshire Council is recruiting a part-time receptionist to join our leisure centre team in Trowbridge. You will be the first point of contact for visitors, delivering a warm welcome and handling enquiries while supporting service delivery.

This role operates on a rota, including early mornings, evenings, weekends and bank holidays. Flexibility and a commitment to excellent customer service are essential to help us run a busy, friendly hub for health, wellbeing and community activity.

Qualifications

• Customer service experience preferred.
• Able to communicate clearly and warmly with visitors.
• Flexible to work a rota including early mornings, evenings, weekends and bank holidays.

Responsibilities

• Be the first point of contact for visitors and create a welcoming atmosphere.
• Assist with inquiries and promote centre services and products.
• Maintain an organised reception area and keep information up to date.
• Deliver high standards of customer service to all visitors.

Skills

Customer service

Job description

Salary:£26,016 - £26,847 pro rata(Pplus 10% unsocial hours for qualifying shifts)

Hours per week:Various hours

Interview date:To be confirmed following shortlisting

Be part of something extraordinary as we prepare to open one of the newest and most impressive leisure facilities in the area. The facility will become a hub for health, wellbeing, and community activity, and we're looking for talented, motivated individuals who want to be part of something special.

Whether you're looking to develop your career, make a positive impact in the community, or be part of an ambitious and forward-thinking team, this role could be perfect for you.

We are looking for enthusiastic and reliable individuals to join our team on a part-time basis. These positions are worked on a rota system and will involve a mixture of shifts to meet the needs of the business, including early mornings, evenings, weekends and bank holidays. Flexibility and a commitment to delivering excellent customer service are essential.

Our receptionists are the first point of contact for our visitors. With their warm smiles they help create a welcoming atmosphere, ready to assist with any inquiries and promote our services and products.

Creating a positive and efficient environment is what truly matters to us. That's why our receptionists need to have the enthusiasm to provide excellent customer service and a knack for staying organised.

Join our team and become the friendly face that represents our leisure centre, making a difference in the experiences of our visitors every day!

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

James Dennison, Centre Manager at [e-mail]

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.