Customer Service Assistant - Saturday & Sunday

South Norfolk and Broadland Councils; Diss; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Holiday allowance

Wellbeing initiatives

LGPS

Job summary

South Norfolk and Broadland Councils are seeking a friendly, motivated individual to be the first point of contact at the leisure centre. You will welcome visitors, handle membership enquiries, guide tours, and support events and activities to ensure a positive experience.

This varied role combines customer service, administration, operational support and hospitality; no two days are the same, with weekend hours (Saturday 9.00am - 4.00pm & Sunday 9.30am - 3.00pm) as specified in the job posting.

Qualifications

• Friendly, motivated, customer-focused individual.
• Experience supporting day-to-day running of a leisure centre.
• Good communication and teamwork skills.

Responsibilities

• Welcome and assist customers as the first point of contact.
• Handle membership and activity enquiries and support tours of the facility.
• Assist with events and activities and ensure facilities operate smoothly.

Job description

Full time salary: £25,948 (includes RLW)**Part-time salary will be pro rata based on hours

Hours: Saturday 9.00am - 4.00pm & Sunday 9.30am - 3.00pm

As the first point of contact for visitors to the centre, you'll play a key role in providing a welcoming, informative, and professional experience for all. Whether you're helping with membership enquiries, guiding potential members on a tour of our facility, or supporting events and activities, you'll ensure every interaction is a positive one.

This is a varied and active role that involves a mix of customer service, administration, operational support, and hospitality - no two days will be the same!

About You

We are looking for a friendly, motivated, and customer-focused individual to join our team. You will support the day-to-day running of the leisure centre, including welcoming and assisting customers, handling membership and activity enquiries, and ensuring the facilities are operating smoothly. Good communication and teamwork skills are essential, along with a genuine interest in the leisure and fitness industry.

Closing Date: 23.10.26

Interview Date: 03.11.26

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.