Receptionist

Durham County Council; Spennymoor; On-site; GBP 20,000 - 23,000; Part time

Benefits offered by this job

27 days annual leave

Local Government Pension Scheme

Flexible working options

Hybrid working where applicable

Job summary

Durham County Council is seeking customer-focused staff for Consett Leisure Centre, Chester le Street Leisure Centre, Louisa Leisure Centre and Freemans Quay. These are 30‑hour posts and casual opportunities with a generous leave entitlement and Local Government Pension Scheme.

You will welcome customers, handle enquiries, advise on services, and perform administrative tasks using CRM and payments systems. NVQ Level 2 or equivalent and cash handling experience are required, with fluent English

Qualifications

• NVQ Level 2, or equivalent, in a relevant area.
• Experience in working in a customer facing environment.
• Clerical or administrative experience.
• Cash handling.

Responsibilities

• Professionally welcoming customers as they arrive and leave leisure centres.
• Dealing with customer service enquires through different contact channels.
• Advising customers using detailed product knowledge to ensure they receive the right experience.
• Undertaking administrative tasks using various systems, including CRM and payments, to ensure the customer’s experience is excellent.

Skills

Customer service

Cash handling

Administrative support

Communication

Education

NVQ Level 2 or equivalent

Job description

Job Locations

• Consett Leisure Centre – 30-hour post
• Chester le Street Leisure Centre – Casual
• Louisa Leisure Centre – Casual
• Freeemans Quay - Casual
• Cheser le Street Leisure Centre – 31-hour post (soon)

What Is Involved?

Professionally welcoming customers as they arrive and leave leisure centres, demonstrating the thrive values at all times. Dealing with customer service enquires through different contact channels. Advising customers using detailed product knowledge to ensure they receive the right experience, supporting the wider team to recruit and retain customers. Undertaking administrative tasks using various systems, including CRM and payments, to ensure the customer’s experience is excellent.

We encourage you to contact James Tindale (Consett) via email at [e-mail], John Walker (Chester le Street) [e-mail], Kevin Lindoe (Louisa Centre, Stanley) [e-mail], Peter Symm (Freemans Quay) [e-mail] to arrange an informal discussion about the role.

What Will I Need?

• NVQ Level 2, or equivalent, in a relevant area
• Experience in working in a customer facing environment
• Clerical or administrative experience
• Cash handling Please refer to the attached Person Specification for the full criteria.

Where our roles are customer facing and you are required to speak to members of the public, you will be required to demonstrate the ability to speak fluent English. This is a requirement under Part 7 of the Immigration Act 2016.

Interviews

Interviews will be held on 9 November 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

Our Offer To You

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.

Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

Equality, Diversity, and Inclusion

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.