Receptionist - Weekend

Vets Now; Glasgow; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Annual leave

Birthday day off

Health plan

Discounts at retailers

CPD allowance

Paid CPD hours

Pension

Staff pet care discount

Volunteering days

Death in service

Job summary

Vets Now is seeking a Weekend Veterinary Receptionist to join our Glasgow hospital team. The role involves serving as the first point of contact for clients in emergency situations, handling calls, greeting visitors, booking appointments and processing payments.

You will support clinic administration, keep staff informed of patient progress, and provide friendly, empathetic client support while liaising with veterinary professionals. Weekend shifts are required with a rotating schedule.

Qualifications

• Previous receptionist or customer service experience preferred.
• Comfort with cash handling and payments.
• Strong communication and empathy in emergencies.

Responsibilities

• Serve as the initial point of contact for clients during emergencies, greeting clients, answering calls, booking appointments and handling payments.
• Perform clinic administration duties to ensure smooth operations and relay updates to staff.
• Provide friendly, reassuring client support and act as a liaison between clients and veterinary professionals.

Skills

Customer service

Communication

Cash handling

Booking appointments

Job description

Weekend Veterinary Receptionist

£13.45ph plus benefits

Company Overview

Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. The Vets Now Glasgow Hospital provides a first-class referral service and an out-of-hours emergency service for veterinary practices in and around the Glasgow area.

Key Responsibilities

• First point of contact:
  • Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
• Administration:
  • Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
  • Providing updates to veterinary staff about patients enroute or clients requiring assistance.
• Client Support:
  • Be a friendly and reassuring presence, offering support and information when clients need it most.
  • Act as a liaison between clients and veterinary professionals.

Working pattern

Every weekend working two 8-hour shifts on rotation across Friday to Sunday from 16:00 to 00:00.

Plus, a fair share of bank holidays.

Why Join Us?

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
• £780 CPD allowance pro-rata
• 10 hours paid CPD hours annually pro-rata
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions – 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.