Receptionist

Vets Now; Swansea; In loco; GBP 18.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Leave: 7 weeks pro rata

Birthday paid day off

Health plan

Staff discounts

CPD allowance

Paid CPD hours

Family-friendly policies

Pension contributions

Staff pet care discount

Volunteer days

Death in service

Descrizione del lavoro

Vets Now Swansea is seeking a Veterinary Receptionist to join our emergency team and act as the welcoming face for clients during 18:00–00:00 shifts. You’ll handle calls, greet clients, and manage payments with professionalism.

You will relay updates to the veterinary team, book appointments, and support administrative tasks to ensure smooth clinic operations. We offer generous benefits and a supportive environment for professional growth.

Competenze

• Market-oriented customer service experience preferred.
• Excellent communication and empathy when dealing with clients.
• Ability to manage multiple tasks in a fast-paced environment.

Mansioni

• Be the face of Emergency and Critical Care services: receptionist handling calls, greeting clients, and processing payments.
• Provide updates to veterinary team about patients enroute or clients needing assistance.
• Handle administration duties accurately and support clinic operations.
• Serve as a supportive liaison between clients and veterinary staff during emergencies.

Conoscenze

Customer service

Communication skills

Multitasking

Descrizione del lavoro

Veterinary Receptionist

£13.45ph plus benefits

About Vets Now

Company Overview

About Us

Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Swansea.

Role Overview

Role Responsibilities

Key Responsibilities

• Be the face of Emergency and Critical Care services:
  • Receptionists are the first point of contact during emergencies, handling calls, greeting clients, and managing financial transactions.
• Provide updates:
  • Relay information to the veterinary team about patients enroute to the clinic or clients in need of assistance.
• Handle administration duties:
  • Perform administrative tasks accurately.

• First point of contact:
  • Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
• Administration:
  • Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
  • Providing updates to veterinary staff about patients enroute or clients requiring assistance.
• Client Support:
  • Be a friendly and reassuring presence, offering support and information when clients need it most.
  • Act as a liaison between clients and veterinary professionals.

Working pattern

Rota pattern

Week 1: Tuesday

Week 2: Monday and Tuesday

Week 3: Friday and Saturday

Week 4: Thursday and Friday

OR

Week 1: Friday and Saturday

Week 2: Thursday and Friday

Week 3: Thursday

Week 4: Monday Tuesday

All shift times are 18:00 – 00:00

Plus, a fair share of bank holidays.

Why Join Us?

What we offer?

Why Vets Now?

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
• £780 CPD allowance pro-rata
• 10 hours paid CPD hours annually pro-rata
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions – 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.