Receptionist - Weekend

Vets Now; Bedford; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

7 weeks pro rata annual leave

Birthday paid day off

Cash Health Plan

CPD allowance pro-rata

Pension contributions

Staff discounts

Death in service

Job summary

Vets Now in the Bedford area is seeking a Veterinary Receptionist to be the face of our emergency and critical care services. You will greet clients, handle calls and payments, and provide timely updates to the veterinary team while ensuring smooth clinic administration.

The role includes welcoming clients during emergencies, booking appointments, and assisting with financial transactions. A friendly, reassuring presence for clients and liaison with veterinary staff is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle stressful situations calmly.
• Experience in frontline reception and cash handling is preferred.

Responsibilities

• Greet clients and handle admissions and payments.
• Relay updates to veterinary team about patients en route.
• Perform general administrative tasks accurately.
• Act as first point of contact during emergencies, in person or by phone.
• Maintain smooth clinic operations and documentation.
• Provide friendly, reassuring support to clients and staff.

Skills

Communication skills

Customer service

Reception duties

Emergency care awareness

Job description

Veterinary Receptionist

£14.05ph plus benefits

About Vets Now

Company Overview

About Us

Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Barton Le Clay

Role Overview

• Be the face of Emergency and Critical Care services:
  • Receptionists are the first point of contact during emergencies, handling calls, greeting clients, and managing financial transactions.
• Provide updates:
  • Relay information to the veterinary team about patients enroute to the clinic or clients in need of assistance.
• Handle administration duties:
  • Perform administrative tasks accurately.
• First point of contact:
  • Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
• Administration:
  • Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
  • Providing updates to veterinary staff about patients enroute or clients requiring assistance.
• Client Support:
  • Be a friendly and reassuring presence, offering support and information when clients need it most.
  • Act as a liaison between clients and veterinary professionals.

Working pattern

Week 1: Saturday 18:00 – 00:00

Week 2: Saturday 18:00 – 00:00

Week 3: Saturday 18:00 – 00:00

Week 4: Off

Plus, a fair share of bank holidays.

Why Join Us? What we offer? Why Vets Now?

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
• £780 CPD allowance pro-rata
• 10 hours paid CPD hours annually pro-rata
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions – 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.