Receptionist – Walsall Office

Enoch Evans LLP; Walsall; Ibrido; GBP 20.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

29 Days Holiday Inclusive of the Bank

Firm Wide Bonus Scheme

Birthday Day Off

Descrizione del lavoro

Enoch Evans LLP is seeking a friendly, professional Receptionist to join our facilities team in Walsall. You will be the first point of contact for clients and visitors, providing a warm welcome while supporting administrative tasks.

The role is full-time, Monday to Friday, 9am–5pm from our Walsall office, with potential travel to other offices. A strong emphasis on organisation and proactive client service is required.

Competenze

• At least 1 year of experience, ideally in a legal environment but not essential.
• Highly organised and professional in appearance and conduct.
• Friendly, professional and courteous with clients and visitors.
• Ability to stay calm under pressure and manage multiple tasks.
• Strong problem solving and initiative to handle queries.
• Operate with discretion and handle sensitive information confidently.

Mansioni

• Greet visitors warmly and professionally.
• Use a case management system to locate client matters and direct queries.
• Answer calls promptly and route to appropriate staff; take messages if needed.
• Sign in visitors and ensure security procedures are followed.
• Maintain tidy reception and interview rooms.
• Process post, deliveries, and couriers as required.
• Manage the reception inbox and route queries to staff.
• Monitor car park spaces for clients.
• Scan/post documents into the system as needed.
• Keep diaries and book meeting rooms; log who is in the building.
• Support hospitality for meetings and client visits.
• Look for ways to improve the client experience proactively.

Conoscenze

Reception experience

Organised

Professional and friendly

Calm under pressure

Problem solving

Discretion

Case management system

Strumenti

Case management system

Descrizione del lavoro

We are looking for a friendly, professional and organised Receptionist to join our facilities team at Enoch Evans. The Successful candidate will be the first point of contact for our clients and visitors, providing a warm welcome, assisting with administrative duties and ensuring the smooth and efficient running of the reception area.

This is a Full Time Role, Monday to Friday, 9am to 5pm inclusive of a 1 Hour Break. You will be based from our Walsall Office with a potential to travel to our other offices, if required.

• At least 1 years’ experience Ideally in Legal but otherwise Professional Industry
• Highly organised
• Professional and Friendly
• Ability to remain Calm under Pressure
• Problem Solving and Proactively using Initiative
• Operates Discretion and Deals with Matters Confidently

Key Responsibilities:

• Greet all visitors with a professional and friendly manner.
• Use case management system to look up client matters to be able to direct the client or query to the right staff member.
• Answer incoming calls dealing with any general queries quickly and routing all other calls to the correct department and person. Where appropriate take messages and ensure these are sent to relevant staff member promptly.
• Sign in any visitors ensuring anyone accessing the buildings is accompanied and sign in procedures have been followed.
• Maintain reception and interview rooms ensuring they are tidy and clean for staff and client use.
• Open, check and date stamp all incoming post, ensuring this is passed on to the relevant team member.
• Arrange for collection of any deliveries by the relevant staff members.
• Monitor the reception inbox, replying to any queries or passing any others to the relevant staff member.
• Monitor car parks to ensure that there is space for clients to park.
• Scanning any post or documents into the case management system or for forwarding to relevant staff member.
• Take copies of any relevant documentation brought in by clients or 3 rd
• Manage reception and interview diaries, booking rooms as requested.
• Maintain reception logs of who is in the building, car park details and any other requested information.
• Arrange couriers for documents or parcels to be sent on.
• Deliver any hospitality requirements such as drinks for clients or setting up of both internal and external meetings.
• Proactively look at ways to improve the client experience.

What we can offer:

• 29 Days Holiday Inclusive of the Public Bank Holidays and the Day Following Boxing Day
• Firm Wide Bonus Scheme
• Birthday Day Off