Front Desk & Client Experience Specialist

Enoch Evans Solicitors; Walsall; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Market Rate Salary

29 Days Holiday inclusive of bank hols

Firm Wide Bonus Scheme

Birthday Day Off

Job summary

Enoch Evans Solicitors is seeking a friendly, professional Receptionist to join our facilities team in Walsall. You will be the first point of contact for clients and visitors, supporting admin tasks and ensuring smooth reception operations at our Walsall office, with possible visits to other offices.

The role is full-time, Monday to Friday, 9am–5pm, with a 1-hour break. Travel to other offices may be required.

Qualifications

• At least 1 year’s experience, ideally in legal but otherwise professional industry.
• Highly organised and professional in appearance and conduct.
• Friendly, calm under pressure, and able to handle queries confidently.
• Proactive problem solving and initiative in daily tasks.
• Operates discretion when dealing with sensitive information.

Responsibilities

• Greet visitors and clients in a professional and friendly manner.
• Use the case management system to locate client matters and direct queries.
• Answer phone calls, route to appropriate departments, and take messages.
• Sign in visitors and ensure security procedures are followed.
• Keep reception and interview rooms tidy and ready for use.
• Open, date stamp, and distribute incoming post to relevant staff.
• Coordinate deliveries and courier arrangements as needed.
• Monitor reception inbox and respond to queries or forward as required.
• Manage reception and interview diaries and book rooms.
• Maintain logs of people on site and car park details.
• Support hospitality for meetings and events and look for ways to improve client experience.

Skills

Reception experience

Organised

Professional

Friendly

Calm under pressure

Problem solving

Discretion

Initiative

Experience in legal

Tools

Case management system

Job description

Enoch Evans Solicitors is seeking a friendly, professional Receptionist to join our facilities team in Walsall. You will be the first point of contact for clients and visitors, supporting admin tasks and ensuring smooth reception operations at our Walsall office, with possible visits to other offices.

The role is full-time, Monday to Friday, 9am–5pm, with a 1-hour break. Travel to other offices may be required.