Reception & Client Experience Specialist – 29 Days Holiday

Enoch Evans LLP; Walsall; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

29 Days Holiday Inclusive of the Bank

Firm Wide Bonus Scheme

Birthday Day Off

Job summary

Enoch Evans LLP is seeking a friendly, professional Receptionist to join our facilities team in Walsall. You will be the first point of contact for clients and visitors, providing a warm welcome while supporting administrative tasks.

The role is full-time, Monday to Friday, 9am–5pm from our Walsall office, with potential travel to other offices. A strong emphasis on organisation and proactive client service is required.

Qualifications

• At least 1 year of experience, ideally in a legal environment but not essential.
• Highly organised and professional in appearance and conduct.
• Friendly, professional and courteous with clients and visitors.
• Ability to stay calm under pressure and manage multiple tasks.
• Strong problem solving and initiative to handle queries.
• Operate with discretion and handle sensitive information confidently.

Responsibilities

• Greet visitors warmly and professionally.
• Use a case management system to locate client matters and direct queries.
• Answer calls promptly and route to appropriate staff; take messages if needed.
• Sign in visitors and ensure security procedures are followed.
• Maintain tidy reception and interview rooms.
• Process post, deliveries, and couriers as required.
• Manage the reception inbox and route queries to staff.
• Monitor car park spaces for clients.
• Scan/post documents into the system as needed.
• Keep diaries and book meeting rooms; log who is in the building.
• Support hospitality for meetings and client visits.
• Look for ways to improve the client experience proactively.

Skills

Reception experience

Organised

Professional and friendly

Calm under pressure

Problem solving

Discretion

Case management system

Tools

Case management system

Job description

Enoch Evans LLP is seeking a friendly, professional Receptionist to join our facilities team in Walsall. You will be the first point of contact for clients and visitors, providing a warm welcome while supporting administrative tasks.

The role is full-time, Monday to Friday, 9am–5pm from our Walsall office, with potential travel to other offices. A strong emphasis on organisation and proactive client service is required.