Receptionist – Walsall Office

Enoch Evans Solicitors; Walsall; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Market Rate Salary

29 Days Holiday inclusive of bank hols

Firm Wide Bonus Scheme

Birthday Day Off

Job summary

Enoch Evans Solicitors is seeking a friendly, professional Receptionist to join our facilities team in Walsall. You will be the first point of contact for clients and visitors, supporting admin tasks and ensuring smooth reception operations at our Walsall office, with possible visits to other offices.

The role is full-time, Monday to Friday, 9am–5pm, with a 1-hour break. Travel to other offices may be required.

Qualifications

• At least 1 year’s experience, ideally in legal but otherwise professional industry.
• Highly organised and professional in appearance and conduct.
• Friendly, calm under pressure, and able to handle queries confidently.
• Proactive problem solving and initiative in daily tasks.
• Operates discretion when dealing with sensitive information.

Responsibilities

• Greet visitors and clients in a professional and friendly manner.
• Use the case management system to locate client matters and direct queries.
• Answer phone calls, route to appropriate departments, and take messages.
• Sign in visitors and ensure security procedures are followed.
• Keep reception and interview rooms tidy and ready for use.
• Open, date stamp, and distribute incoming post to relevant staff.
• Coordinate deliveries and courier arrangements as needed.
• Monitor reception inbox and respond to queries or forward as required.
• Manage reception and interview diaries and book rooms.
• Maintain logs of people on site and car park details.
• Support hospitality for meetings and events and look for ways to improve client experience.

Skills

Reception experience

Organised

Professional

Friendly

Calm under pressure

Problem solving

Discretion

Initiative

Experience in legal

Tools

Case management system

Job description

We are looking for a friendly, professional and organised Receptionist to join our facilities team at Enoch Evans. The Successful candidate will be the first point of contact for our clients and visitors, providing a warm welcome, assisting with administrative duties and ensuring the smooth and efficient running of the reception area.
This is a Full Time Role, Monday to Friday, 9am to 5pm inclusive of a 1 Hour Break. You will be based from our Walsall Office with a potential to travel to our other offices, if required.

Essential

• At least 1 years' experience Ideally in Legal but otherwise Professional Industry
• Highly organised
• Professional and Friendly
• Ability to remain Calm under Pressure
• Problem Solving and Proactively using Initiative
• Operates Discretion and Deals with Matters Confidently

Key Responsibilities

• Greet all visitors with a professional and friendly manner.
• Use case management system to look up client matters to be able to direct the client or query to the right staff member.
• Answer incoming calls dealing with any general queries quickly and routing all other calls to the correct department and person. Where appropriate take messages and ensure these are sent to relevant staff member promptly.
• Sign in any visitors ensuring anyone accessing the buildings is accompanied and sign in procedures have been followed.
• Maintain reception and interview rooms ensuring they are tidy and clean for staff and client use.
• Open, check and date stamp all incoming post, ensuring this is passed on to the relevant team member.
• Arrange for collection of any deliveries by the relevant staff members.
• Monitor the reception inbox, replying to any queries or passing any others to the relevant staff member.
• Monitor car parks to ensure that there is space for clients to park.
• Scanning any post or documents into the case management system or for forwarding to relevant staff member.
• Take copies of any relevant documentation brought in by clients or 3rd
• Manage reception and interview diaries, booking rooms as requested.
• Maintain reception logs of who is in the building, car park details and any other requested information.
• Arrange couriers for documents or parcels to be sent on.
• Deliver any hospitality requirements such as drinks for clients or setting up of both internal and external meetings.
• Proactively look at ways to improve the client experience.

What We Can Offer

• Market Rate Salary
• 29 Days Holiday Inclusive of the Public Bank Holidays and the Day Following Boxing Day
• Firm Wide Bonus Scheme
• Birthday Day Off