Head Receptionist

Companion Care; Reigate and Banstead; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Competitive salary commensurate with经验

Individual staff training allowance

Discounted vet treatment for your imed

Discount at Pets at Home and retailers

Extra day off for your birthday

Holiday allowance after 2 years

Job summary

Redhill Vets for Pets is seeking a Head Receptionist to lead our reception team at RH1 6QL. This part-time role (30 hours per week) combines frontline client service with admin oversight and smooth day-to-day operations.

You will supervise staff, manage rotas and holidays, assist with payroll, banking and debt management, handle client concerns professionally, process payments and bookings, and strengthen the link between clients and the clinical team through excellent service.

Qualifications

• Must have experience managing a team.
• Veterinary practice experience is an advantage.
• Excellent client service and communication skills.

Responsibilities

• Oversee the reception team and manage day-to-day admin tasks.
• Supervise staff rotas and holidays, handling payroll support and banking tasks.
• Maintain high levels of client service and act as the link between clients and the clinical team.
• Handle client payments, bookings and complaints professionally.

Job description

Are you an experienced Receptionist looking for your next step? At Redhill Vets for Pets we have an exciting opportunity for you to join our team as a Head Receptionist.

What your typical day will look like:

• As Head Receptionist, you will be overseeing the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients. You'll provide a link between clients and the clinical team.
• You will undertake all core receptionist responsibilities, with added duties including conducting 1-to-1s, managing staff rotas and holidays, overseeing debt management and weekly banking, supporting payroll processes, and handling client complaints professionally.
• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a part time role working 30 hours per week. Prior experience managing a team is required; veterinary practice experience is an advantage.

• Competitive salary commensurate with experience
• Individual staff training allowance
• Discounted vet treatment for your immediate family
• Discount at Pets at Home, as well as other retailers
• Extra day off for your birthday
• Holiday allowance which increases after 2 years of service

Location

RH1 6QL

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!