Receptionist / Phlebotomist

Randox Laboratories Ltd.; Christchurch; On-site; GBP 18,000 - 24,000; Full time

Job summary

Randox Laboratories Ltd. in the United Kingdom is seeking a Phlebotomist to join our clinic team. You will perform blood draws, collect samples, and ensure a smooth front-of-house experience for private and corporate clients.

The role requires accurate data entry into PIS, strong customer service, and IT literacy to manage multiple software systems while maintaining high quality standards. A proactive sales approach and adherence to SOPs are essential.

Responsibilities

• Conduct client appointments, collect blood and urine samples, and record results in PIS.
• Meet, greet, and check in clients, ensuring a welcoming front-of-house experience.
• Respond to client enquiries via telephone and email with accurate information.
• Demonstrate sensitive communication to ensure client understanding and consent.
• Maintain accurate records in PIS and upload documents.
• Engage in upselling and cross-selling at our private health clinic.
• Proactively drive sales and exceed targets.
• Complete forms, specimen labelling, and lab test orders accurately.
• Demonstrate high IT literacy to manage software systems and daily tasks.
• Process blood samples within the on-site laboratory per SOPs and quality standards.
• Adhere to quality management systems and regulatory requirements.

Skills

Data entry

Front desk

Customer service

IT literacy

PIS familiarity

Job description

What does the Phlebotomist role involve? This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities:

• Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS).
• Meet, greet, and check in clients, ensuring a welcoming and professional front-of-house experience.
• Respond to client enquiries via telephone and email, providing accurate information and excellent customer service.
• Demonstrate sensitive communication to ensure client understanding and consent.
• Maintain accurate records in PIS, uploading all relevant documentation.
• Engage in upselling and cross-selling at our private health clinic.
• Proactively drive sales and exceed targets.
• Complete company forms, specimen labelling, and laboratory test order forms accurately.
• Demonstrate high IT literacy in order to manage various software systems and daily tasks.
• Process blood samples within the on-site laboratory in accordance with company procedures and quality standards.
• Adhere to all quality management systems, standard operating procedures (SOPs), and regulatory requirements to ensure compliance.
• Support quality assurance activities, including accurate documentation, equipment checks, stock control, and reporting of non-conformances where appropriate.