Read more

Randox Laboratories Ltd; Brighton; On-site; GBP 24,000 - 32,000; Full time

Job summary

Randox Health is hiring a Receptionist/Phlebotomist in London. Training will be provided to become a phlebotomist. Role involves front-of-house duties, client check-in, blood sample collection, and handling enquiries with a focus on excellent customer service.

Contract can be full-time or part-time. Rotas include 12-hour shifts, across clinic locations as needed. Vaccination against Hepatitis B is required or possible after interview.

Qualifications

• Experience in health care or customer service preferred.
• Willing to train as Phlebotomist; training provided.

Responsibilities

• Greet and check in clients; provide front-of-house support.
• Collect blood samples from clients and record data in PIS.
• Handle enquiries via phone and email with professional service.
• Maintain accurate records and assist with lab tasks as needed.
• Upsell and promote private health clinic services.
• Process forms and ensure compliance with procedures.

Skills

Customer service

Health care

IT literacy

Tools

Patient Information Systems (PIS)

Job description

Salary: Additional commission and bonus can be earned in this roloe

Receptionist / Phlebotomist – London - (Job Ref: 26/RPLD)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for people with either a track record in health care or customer service who would like to be trained as Phlebotomists. Training will be provided by Randox and we can consider full or part-time hours.

What does the Randox Health team do?

At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.

Successful applicants will work within a dynamic rota model. This means that while rotas will be provided in advance, scheduled shifts may be across different clinic locations within the relevant cluster area, depending on customer demand and operational requirements.

Contract Offered: Permanent. Either full-time or part-time.

Working

London Clinic Cluster- 12 hour days, 4 on 4 off, 7 days per week. 4 on / 4 off may include shift times of 6.40am to 6.40pm and 7.20am to 7.20pm. Part-time shifts may be considered.

For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.

In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced DBS Check

Right to Work Requirement

Please note that this role requires candidates to have the legal right to work in the UK for a minimum of 12 months from the application date. This is to ensure completion of our 9-month probationary period and for any potential sponsorship decisions to be considered. Unfortunately, we are unable to offer visa sponsorship at the point of hire.

What does the Phlebotomist role involve?

This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities:

• Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS).
• Meet, greet, and check in clients, ensuring a welcoming and professional front-of-house experience.
• Respond to client enquiries via telephone and email, providing accurate information and excellent customer service.
• Demonstrate sensitive communication to ensure client understanding and consent.
• Maintain accurate records in PIS, uploading all relevant documentation.
• Engage in upselling and cross-selling at our private health clinic.
• Proactively drive sales and exceed targets.
• Complete company forms, specimen labelling, and laboratory test order forms accurately.
• Demonstrate high IT literacy in order to manage various software systems and daily tasks.
• Process blood samples within the on-site laboratory in accordance with company procedures and quality standards