Receptionist – Part Time

Vets Now; United Kingdom; On-site; GBP 17,908 - 22,041; Part time

Benefits offered by this job

7 weeks annual leave (pro rata)

Birthday day off

Cash health plan

Staff discounts & rewards

CPD allowance

Pension contributions

Staff pet care discounts

Volunteer days

Job summary

Vets Now Chesterfield is seeking a Part Time Veterinary Receptionist to join our emergency pet care team. The role offers £13.45ph plus benefits and involves handling client reception, bookings, and payments in a busy clinic.

Working pattern is Monday to Thursday from 18:00 to 23:00, with additional bank holidays pro-rata. The position includes generous leave, health plan options, staff discounts, CPD allowances, and retirement benefits.

Qualifications

• Experience in veterinary reception or similar customer-facing role is preferred.
• Ability to handle emergency or high-stress situations calmly.
• Strong organisational skills and attention to detail.

Responsibilities

• Serve as initial contact for clients during emergencies, greet clients, answer calls, book appointments and handle payments.
• Manage clinic administration to support smooth operations and update staff on patient needs.
• Provide friendly, reassuring support and act as liaison between clients and veterinary staff.

Skills

Customer service

Communication

Teamwork

Job description

Part Time Veterinary Receptionist

£13.45ph plus benefits

About Us

Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Chesterfield.

Role Responsibilities

• First point of contact:
  • Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
• Administration:
  • Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
  • Providing updates to veterinary staff about patients enroute or clients requiring assistance.
• Client Support:
  • Be a friendly and reassuring presence, offering support and information when clients need it most.
  • Act as a liaison between clients and veterinary professionals.

Working pattern

Every Monday to Thursday from 18:00 to 23:00

Plus, a fair share of bank holidays.

Why Join Us?

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You - reward gateway giving discounts and cashback with 100’s of retailers
• £780 CPD allowance pro-rata
• 10 hours paid CPD hours annually pro-rata
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions - 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.