Receptionist - FWP- Front Office

Fairmont Windsor Park - Arora Group; Egham; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Complimentary on-site parking

Free shuttle to Heathrow T5 and Egham

Discounted employee friend & family at

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts

Taste card

Life assurance

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Fairmont Windsor Park in the United Kingdom is seeking a customer-focused receptionist to create a warm, welcoming atmosphere for guests. You will handle check-ins/outs, answer calls, and provide information about facilities and local area.

The role requires strong English communication, excellent organizational skills, and a professional appearance. 5-star hotel experience is a real advantage for success in this role.

Qualifications

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role is a real advantage.
• Opera PMS experience a plus.

Responsibilities

• Greet guests with a warm welcome and ensure a hospitable atmosphere.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Skills

Customer service

Multitasking

English proficiency

Team player

Professional appearance

Calm under pressure

Tools

Opera PMS

Job description

Salary

Salary – £26000 plus service chargeHoliday – 28 days holiday, enhanced after 5 years of service.

Benefits

• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on-site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.

What you will do

• Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests.
• Ensuring every guest receives excellent service throughout their stay.
• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently,
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests’ bills.

Who you are

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role is a real advantage.
• Opera PMS experience a plus.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.