Receptionist - Luxury Boutique Gastropub

Trades Workforce Solutions; England; On-site; GBP 30,000 - 31,000; Full time

Job summary

A prestigious hospitality group in the Cotswolds is seeking a polished and personable Receptionist to create a welcoming atmosphere for guests. This role involves managing guest reservations, ensuring seamless check-ins and check-outs, and delivering exceptional service. The ideal candidate should have previous experience in luxury hospitality, strong organizational skills, and be comfortable using booking systems. A valid UK driving license is required. This position offers a competitive package along with opportunities for progression.

Benefits

£30,350 package

Paid overtime

40 hours per week

Long-term progression opportunities

Qualifications

• Experience in a boutique hotel or luxury setting is essential.
• Ability to communicate clearly and professionally is a must.
• Organizational skills to handle multiple tasks effectively required.

Responsibilities

• Act as primary contact for guests, ensuring a warm welcome.
• Manage reservations, inquiries, and guest correspondence efficiently.
• Coordinate check-ins and check-outs to ensure smooth guest experiences.
• Handle guest requests with attention to detail.

Skills

Previous experience in boutique hotel or luxury hospitality

Clear and professional communication

Highly organized

Experience with booking systems

Valid UK driving licence

Tools

Opera

ResDiary

Job description

Overview

Our client is an award-winning, food-led gastropub with beautifully designed rooms, set in a picturesque Cotswolds village. Known for its refined yet relaxed approach to hospitality, this is a place where every detail matters and guest experience sits at the heart of everything they do.

They are now looking for a polished and personable Receptionist to become the welcoming face of the business, ensuring every guest journey feels seamless from first enquiry to fond farewell.

Due to the rural location, you must be able to drive and have your own transport.

You’ll be wondering what’s in it for you as a Receptionist…

• £30,350 package
• Paid overtime
• 40 hours per week, including weekends
• Working within a close-knit reception team of 3 to 4
• Opportunity to be part of a highly respected luxury hospitality group
• Long-term progression within an established and growing collection

Responsibilities as a Receptionist…

• Acting as the main point of contact for guests, creating an immediate sense of warmth and professionalism
• Managing reservations, enquiries and guest correspondence across phone and email with efficiency and care
• Coordinating smooth check-ins and check-outs, ensuring every arrival and departure feels effortless
• Handling guest requests with confidence and attention to detail, ensuring nothing is overlooked
• Working closely with front of house, housekeeping and the wider guest experience team to maintain consistently high standards

You’ll be a great fit if you…

• Have previous experience within a boutique hotel or luxury hospitality setting
• Communicate clearly and professionally, both written and verbally
• Are highly organised and comfortable managing multiple tasks at once
• Have experience using booking systems such as Opera, ResDiary or similar
• Hold a valid UK driving licence

This is a fantastic opportunity for a Receptionist who genuinely enjoys creating memorable experiences and wants to be part of a business where service is delivered with care, precision and authenticity.

PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.

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