Night Receptionist - FWP- Front Office

Fairmont Windsor Park - Arora Group; Egham; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

Employee discounts

Recognition awards

Career progression opportunities

Job summary

Fairmont Windsor Park - Arora Group is seeking a Night Receptionist to create a warm and inviting atmosphere for guests. Responsibilities include managing check-in and check-out, providing information about hotel services, and addressing guest inquiries. Ideal candidates will have excellent communication skills, strong organizational abilities, and experience in a five-star hotel environment. Opportunities for career progression within the Arora group are available, making this a great opportunity for professional growth.

Qualifications

• Experience in a five-star hotel environment.
• Excellent written and spoken English communications.

Responsibilities

• Greet guests warmly and manage check-in/check-out.
• Provide information about hotel services and local area.
• Handle inquiries and resolve issues professionally.
• Collaborate with departments for seamless services.

Skills

Organizational skills

Attention to detail

Communication skills

Multi-tasking

Approachable manner

Tools

Opera PMS

Job description

Holiday

28 days holiday, enhanced after 5 years of service. Free meals on duty. Uniform offered and dry cleaned. Complimentary on‑site parking while on duty. Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station. Discounted employee friend & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts at Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.

About us

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five‑star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state‑of‑the‑art conference facilities.

A bit about what you will do

Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.
• Manage check‑in and check‑out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

More about you

Providing a high‑quality service comes naturally to you. Strong organisational skills and attention to detail. Very good at multi‑tasking and remaining calm under pressure. Excellent communication skills with a high standard of written and spoken English. A smart and professional appearance. You value being part of a team and supporting your colleagues. Most of all, you will have an approachable, positive, and proactive manner. Five‑star hotel experience in a similar role is a real advantage. Opera PMS experience is a plus.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.