Outpatient Booking Coordinator

Sheffield Children’s NHS Foundation Trust; Sheffield; On-site; GBP 26,000 - 27,000; Full time

Job summary

Sheffield Children’s NHS Foundation Trust is seeking an Outpatient Booking Coordinator to support the Outpatient Administration Team. You will record patient information, book and adjust appointments, and help the team meet waiting time standards while ensuring data accuracy and confidentiality.

The role is a fixed-term 12-month contract, full-time, with a 5-day working week and a closing date of 18 November 2026.

Qualifications

• Educated to GCSE standard, including English or equivalent.
• NVQ Level 3 or equivalent acquired through experience.
• GCSE in mathematics.

Responsibilities

• Process referrals and ensure accurate patient details and communication with parents, GPs, and external organisations.
• Book and confirm appointments, manage cancellations, and adjust schedules to meet waiting time targets.
• Monitor and adjust clinic schedules to maximise capacity and ensure patient care.
• Handle enquiries, confirm appointment details, and manage task allocation.
• Maintain accurate data and safeguard patient information.
• Support training, policy implementation, and projects to improve clinic operations.
• Record information on systems and maintain patient appointment data submitted to the Trust.

Skills

Customer service

Teamwork

Communication

Time management

Data entry

Education

GCSE English

NVQ Level 3 or equivalent

GCSE Maths

Job description

Sheffield Children’s NHS Foundation Trust

Outpatient Booking Coordinator

The closing date is 18 November 2026

Fixed-Term Contract: 12 Months | Full-Time, Monday to Friday

An exciting opportunity has arisen to join the Outpatient Administration Team at Sheffield Children's. You will provide efficient clerical support to our Reception Team, helping to ensure the smooth running of the Outpatient Reception function and all associated administrative tasks.

Using a range of computer systems and information management systems, you will record patient information and prioritise your workload to meet waiting time standards, ensuring that appointments are booked in accordance with the Trust's Patient Access Policy.

Working closely with the team and your supervisor, you will help ensure that we meet both local and national targets while making a positive contribution to patient care.

If you are enthusiastic and have strong communication and teamwork skills, we would love to receive your application!

Main duties of the job

Reporting into the Outpatient Reception Supervisor, your responsibilities will include:

Process referrals, ensuring accurate patient details and communication with parents, GPs, and external organisations.

Book and confirm appointments, manage cancellations, and adjust schedules to meet waiting time targets.

Monitor and adjust clinic schedules to maximise capacity and ensure patient care.

Handle enquiries, confirm appointment details, and manage task allocation.

Maintain accurate data, follow departmental policies, and ensure patient information is safeguarded.

Help with staff training, policy implementation, and supporting projects to improve clinic operations.

A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people.

Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

******We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.

*** This role has been assigned the occupation code4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, were building a workplace where everyone belongs.

#LI-Onsite

Qualifications

• Educated to GCSE standard, including English or equivalent
• NVQ Level 3 or equivalent acquired through experience
• GCSE in mathematics

Experience

• Experience of good customer or patient care
• Previous experience of working in a busy multi-disciplinary team environment
• Experience with working with different computer software and information systems
• Experience of using Patient Administrative System
• Experience of working with medical, nursing and medical secretarial staff

Knowledge

• Good verbal and writing communication skills with team / clients / relatives using tact when required
• Ability to deal with conflict
• Good time management skills with the ability to work to prioritise work according to deadlines
• Ability to engage with and motivate others
• High standard of accuracy
• Able to work as part of a team and under own initiative
• Strong analytical skills
• Ability to establish and maintain effective working relationships
• Knowledge of In-patient, Waiting list or Out-patient working processes and practices
• Knowledge of medical records procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

£25,760 to £27,476 a yearper annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

425-26-8354854

Job locations

Sheffield Children's NHS Foundation Trust