Receptionist / Clerical Officer

NHS; Flint; On-site; GBP 24,000; Part time

Job summary

An exciting opportunity has arisen for a Receptionist at a state-of-the-art Health & Well-Being Centre in Flint. This role is pivotal as you will be the first point of contact for patients, ensuring their visits run smoothly and efficiently. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to multitask in a busy environment. A commitment to helping others and a flexible approach are essential. Join a leading health organization dedicated to providing quality care and support to the community, and be part of a team that values equality and diversity.

Qualifications

• Essential to speak Welsh and have GCSE in English or equivalent.
• Experience in reception/office environment is crucial.

Responsibilities

• Act as the first point of contact for patients and assist them.
• Maintain a helpful manner and ensure smooth patient journeys.

Skills

Welsh Speaking

Communication Skills

Computer Skills

Multitasking

Customer Service

Education

GCSE grade C or above in English

IT or word processing qualification

Tools

GP clinical IT system

Job description

Job summary

An exciting opportunity has arisen to work as a Receptionist in the new state of the art, Health & Well-Being Centre based in the heart of Flint.

Main duties of the job

The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients visiting the site, as well as colleagues and GP surgeries based within the Health Centre.

The post holder must have a helpful and pleasant manner with an enthusiasm to do their utmost in achieving a patient's expectations and requirements, making their clinical journey run as smoothly as possible.

A flexible approach to this post is essential, as well as superb communication and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service.

The ability to speak Welsh is essential for this post.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Date posted

11 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,970 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC138-0225W-A

Job locations

Flint Health And Wellbeing Centre

Earl Street

Flint

CH6 5ER

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Welsh Speaking Essential

• Welsh Speaking

Qualifications Essential

• GCSE grade C or above (or equivalent) in English language or equivalent level of experience
• IT or word processing qualification (e.g. RSA 2 or equivalent experience)

Desirable

• ECDL
• NVQ Level 1 or equivalent in customer service

Experience Essential

• Experience of using a computer system (e.g. GP clinical IT system)
• Previous experience of working in a reception/office environment
• Experience of working with the general public

Skills Essential

• Ability to input information onto a computer system with accuracy
• Ability to work in a busy environment, and deal with a number of different tasks simultaneously
• Ability to communicate tactfully with patients
• Ability to resolve issues 'on the spot' using own judgement
• Ability to multitask in a busy office environment

Knowledge Essential

• An understanding of confidentiality involved with post
• Knowledge of a range of work procedures and practices

Personal Qualities Essential

• Well motivated
• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Ability to determine own work load priorities
• Flexible approach to work
• Welsh is essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here.

Employer details

Employer name: Betsi Cadwaladr University Health Board

Address:

Flint Health And Wellbeing Centre

Earl Street

Flint

CH6 5ER

Employer's website

https://bcuhb.nhs.wales/train-work-live/